Customer Service Insurance
Resume:
VANESSA SIMMONS
PO Box ****
Largo, MD *****
7608
***************@*****.***
PROFILE
Licensed Insurance Professional with extensive property and casualty
insurance experience in increasingly responsible positions requiring
proficient levels of agency knowledge and carrier underwriting. Areas
of demonstrated competence include production and account development,
risk management, pricing negotiation, coverage research and analysis,
customer service, problem solving, peer motivation, innovation and
accountability.
RELATED EXPERIENCE
. Commercial Lines Insurance Producer.
. Comprehensive marketing of new and renewal business negotiating
coverage terms and pricing.
. Routinely meet with carrier representatives and underwriters
reviewing new products.
. Establish and maintain carrier representative and underwriting team
relationships.
. Routinely develop account rounding and cross sell campaign ideas.
. Designed and developed several commercial comparison proposal
formats.
. Prepare and present client interviews and insurance review
presentations.
. Routinely serve as coverage, procedure and system information
resource for in-house service team.
. Develop workflow Policy and Procedures along with creating new
business workflow checklists.
. Managed all technical insurance and risk management activities for
commercial insurance clients resulting in above average client
retention.
. Developed and incorporated template letters in daily workflow
resulting in 100% customer contact.
. Coordinated and provided day-to-day account management services on
an as needed basis.
. Provided customer service to clients on daily basis via email,
telephone and written correspondence.
. Nominated for IIA Customer Service Representative of the Year 2002
by agency principal.
. Marketed and successfully placed a $3.6 billion municipality
property program post 9/11.
. Participated on numerous RFP Presentations providing market
response and routine agency service standard policy and procedures.
. Researched & developed in-depth Directors & Officers coverage
comparison reference chart.
. Routinely conducted quality assurance review of all data entry
transactions at carrier level.
. Trained and motivated carrier support staff to meet production
goals.
. Served as data entry technician in the Manual Policy Unit during
system conversion.
. Completed system rating and entry of new business, renewals and
policy change requests.
. Trained and guided carrier manual raters to achieve unit service
goals.
. Tracked individual data entry processors and policy services
quality levels at carrier level.
. Manually rated all non-system supported new business for the
carrier Group Sales Team.
. Trained and motivated carrier processors team members to perform
required policy issue functions.
VANESSA SIMMONS
Page 2
RELATED EXPERIENCE cont.
. Served as Underwriter conducting daily interaction with agents
underwriting and approving new business and policy change requests for
properties based on risk selection within program authority
guidelines.
. Effectively reduced carrier's territory loss ratio per stated
objectives.
. Participated in agency visits, book rolls and training of agency
staffs at carrier level.
. Served as liaison, providing customer service to plan members and
health care providers resolving routine and claim/billing inquiries.
. Trained health care provider staffs on health plan policy and claim
procedure.
. Maintained healthcare provider database system program.
. Served as insurance coverage and system functionality information
resource.
. Served as assistant to commercial lines producers, preparing
certificates, expiration reports, telex transmissions and filing as
needed.
CAREER EXPERIENCE
Marketing Coordinator Potomac Basin Group Associates
2007-Present
Account Executive JZA, Inc., P. Allen Haney Company
2005-2006 (Company Sold)
Client Advisor Marsh Advantage America
2004-2005 (Company lay-off)
Senior Account Executive DH Lloyd & Associates, Inc.
2002-2004
Account Manager Hilb, Rogal & Hamilton of DC
2001-2002
Account Manager AON /Huntington T. Block
1999-2000 (Company lay off)
Client Representative Seabury & Smith/Johnson & Higgins
1997-1999 (Division moved to Iowa)
Personal Lines Specialist USF&G 1996-1997
(Temporary Position)
Lead Manual Rater/Quality Maryland Insurance Group 1993-1996
(Unit Disbanded)
Assistant Underwriter Republic Insurance Group 1991-1993
(Commute concerns)
Provider Relations Prudential Insurance Group 1987-1990
(Company merged with CareFirst)
Office Assistant Johnson & Higgins of MD 1985-1987
INDUSTRY RELATED COMPUTER SKILLS
Microsoft Office Suite Microsoft Outlook WinTam/Applied AMS
Prime
Goldmine AMS360
Vanessa E. Simmons
Professional Profile
Vanessa Simmons is a Commercial Insurance Management Professional. She has
a diverse background in Property & Casualty Insurance with a demonstrated
competency level that encompasses the agency as well as the carrier
experience.
Vanessa is a certified Accredited Customer Service Representative (ACSR) by
the Independent Insurance Agents of America. Vanessa obtained the Certified
Insurance Service Representative (CISR) designation in 2001, and was
nominated for CSR of the Year in 2002. Vanessa is currently studying for
her Accredited Adviser in Insurance (AAI) designation.
Vanessa's areas of demonstrated competence include risk management, account
development, research and analyses, customer service, problem solving, peer
motivation, innovation, and accountability.
Ms. Simmons' business experience has been driven by her creative, results-
oriented ability to work with her clients to build relationships and
resolve challenges that ultimately impact the bottom line.
In the community, Vanessa has worked as a free lance pianist, sharing her
musical abilities, which include directing choral groups and producing
drama productions. Vanessa traveled to Italy in 2005 to sing to our US
Troops stationed at Sigonella Naval Air Station.
Vanessa has studied at Morgan State University and has earned credit hours
in Business Management.
Vanessa is actively pursuing her degree studies at Bowie State University.
She has also completed various insurance related continuing education
courses associated with maintaining her license.
Contact this candidate