Customer Service Supply Chain

JOHN K. MICHAEL

*** ******** ******, ** ( New Canaan, CT 06840 ( 203-***-**** (

******@*****.***

Supply Chain Management ( Import Logistics ( Demand Forecasting

Customer Service ( Transportation & Distribution

20 years experience in global operations for Imports division of world's

largest brewing company. Proven leadership in supply chain strategy, turn-

around and cost reduction. Excellent analytical and communication skills.

PROFESSIONAL EXPERIENCE

InBev USA - Norwalk, CT

1987 - 2007

U.S. division of the world's leading brewing company, earning revenues of

14.4 billion euro worldwide in 2007.

Manager, Supply Services:

Managed a complex supply chain, importing and distributing beverages

from 24 breweries in 11 countries to all 50 states. Position oversaw

logistics, compliance, demand forecasting and customer service,

providing support for sales and marketing initiatives. Key

responsibilities were a $75 million transportation budget and

accurately forecasting 500+ SKUs. Leader in S&OP initiatives.

Key Results:

o Designed and managed successful import programs from Europe, Canada,

Brazil, Mexico and the Caribbean for a product base worth $600+

million in revenues

o Saved millions of ocean freight dollars annually via vendor

negotiations and strategic logistics planning (10% vs. budget)

o Reduced delivery times to key U.S. Ports of Entry by 2-6 weeks

o Created national transportation program for line-haul and intermodal

deliveries resulting in millions of dollars of annual revenue

o Participated in ERPs to implement SAP, Oracle, Lawson and

Manugistics software

o Led successful launches of various brand/packs (including Stella

Artois and Beck's Light)

o Developed Customer Service call center

EDUCATION

University of Connecticut( School of Communications ( Bachelors Degree

High Honors ( 3.8 GPA

ADDITIONAL SKILLS

Proficient in Microsoft Windows Office Suite: Word, Advanced Excel,

PowerPoint

Extensive Leadership training

Professional Writing and Presentation skills

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