Customer Service Human Resources

I r e n e D a y

**** *** ****** ********, ** ****0 603-***-****

**********@***.***

Career Highlights

Twenty years varied and challenging Human Resource experience.

Responsibilities include the following:

. Benefits Administration - health plans, life insurance, short and long

term disability, 401K, defined benefit pension plans, COBRA

compliance, Leave of Absence/FMLA compliance.

. Talent Management & Recruitment - position classification and

compensation research, job postings, screening, reference inquiries,

candidate recommendations.

. Employee Orientation/Onboarding facilitation

. Analysis & Reporting - budget, personnel, Workers Compensation, OSHA,

FMLA/LOA

. HRIS/Payroll Processing - Infinium/Mercury, ADP, Payroll People,

Marriott MARRPAY system

. Management and leadership of various staff and teams. Supervision of

annual regional meeting for 200 Managers and Directors.

. Extensive customer service, problem solving, and culture integration

. Assist with highly confidential matters

Professional Work Experience

Catholic Medical Center New Hampshire

5/05 - Present

Disability Administration & Pension Coordinator

YMCA - Allard Center Goffstown, NH

09/04-04/05

F/T Gymnastics Instructor & Coach

Contra Costa County Martinez CA

9/03-04/04

Human Resource Analyst

YMCA - Allard Center Goffstown, NH

09/00-06/03

P/T Gymnastics Instructor & Coach

Sodexho Marriott Services Pleasant Hill, CA

10/95 - 7/00

Human Resource Analyst

Zeta Graphics Martinez, CA

9/92 - 9/95

Personnel Officer & Operations

Westamerica Bank Martinez, CA

11/87 - 8/92

Customer Service Manager

Community Service & Leadership

YMCA Coach Present

Francestown Improvement & Historical Society Board Member/Secretary

Present

Education & Advanced Training

From Injury to Reinstatement:

Guiding Employees through Workers' compensation, FMLA and ADA issues -

Seminar 05/2010

Professional Human Resources Certification - HRCI

01/2010

Management Boot Camp, Catholic Medical Center

02/10-06/10

OSHA Recordkeeping Requirements 2010

California State University at Hayward

B.S. Business Administration, with concentration in Human Resources

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