Manager Project

Tanya Marshall

**** ******* ** ****** *****, Md. 21220 * 717-***-**** * ***************@*******.***

Profile

Executive-Level Manager with years of Business management experience in both the public and private

sector with key emphasis infrastructure management, billing and telecommunications, vendor

management and program management. Fluent in Spanish.

Education

Boca Raton Community College, Associates Degree Business Administration

Colorado Technical Online, Bachelors in Marketing and Sales

Certifications and Professional training

Lean Six Sigma green belt

Project Management Professional (PMP)

ISO9000 Quality approach

Forklift Operator

Time Management, Team Building, Report Writing

CPR/ First Aid

Work Experience

Logistics Regional Manager, Kenco Logistics Services dba Kenco Management Services 2006 – 2010

Responsibilities included managing day to day operations for Stryker Medical Equipment ie:

P&L, transportation, stock control, warehousing, and ensuring structures are in place to monitor

the flow of material and goods. Other duties included implementing health & safety procedures;

managing staff training issues; setting objectives for staff; and allocating and managing staff

resources according to changing needs.

Owner, Tanya’s Tiny Tots Daycare 2001 - 2006

As a business owner providing care for children under the age of 13, my primary functions were

to involve planning, money management, and marketing. More specifically directs activities and

child development.

Project Manager, Aether Systems 2000 – 2002

Focused on managing day to day operational aspects of a project and scope. Effectively applied

the Customer’s methodology and enforced project standards. Prepared for engagement reviews

and quality assurance procedures. 100% project completion on time while meeting strict

timelines and financial requirements. Increased sales by 13% through educating clients on value

added extras. Facilitated board meeting between clients and Customer explained technology

concerns and cost effectiveness options, planned, estimated, and managed the project from start

to finish.

Quality Assurance Manager, MBNA America dba Bank Of America 1998 – 2000

Provided direct access to management tools and online reports. Supported the bi lingual

Customer Retention department. Indentify processes and interfaces for HR, payroll, and benefits.

Develop security protocols and system access. Created test plans.

Implementation Manager, NCCI (National Council Compensation Insurance) 1994 – 1998

Served as a client manager to implement client – server billing and customer care solutions.

Managed 10-15 technical resources as well as authored Statement of Work. Communicated

project status reports, managed the team, and resolved day to day issues.

Computer Skills

MS Office 97, 2000, XP

MS Access

Oracle

ADP

Wensoft

Java

Internet tools

SAP

Quickbooks

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