Customer Service Project
Resume:
LAURA M. QUARLES, CPA, MBA
Frederick, MD 21703
*******@*******.***
PROFESSIONAL SUMMARY
Results-oriented Senior Financial Analyst with extensive experience in the
Banking and Telecommunications industries and the small business accounting
field. Experienced in endowment accounting for universities and analyzing
student loan portfolios. Passion for reporting and analysis. Known for
the ability to work well with others, handling difficult personalities, and
delivering outstanding customer service. Excellent written and oral
communications skills. Verizon award winner for work excellence. Areas of
expertise include:
Capital Planning Customer-Focused Amortization &
Depreciation
Fixed Assets Loan Performance Process Improvement
Month End Close Detail Oriented People Skills
EXPERIENCE
Verizon Business, Ashburn, VA January 2005 - December 2009
Senior Financial Analyst, March 2006 - December 2009
Verizon Business acquired MCI in January of 2006
. Compiled Monthly Capital Summary Report and Monthly Detailed Corporate
Report that totaled $2B in capital expenditures for the year segmented by
line of business and top projects resulting in upper management's ability
to review capital projects by business category, delivery organization,
sub-organization, corporate category, major projects and authorized
capital that projects future revenue, costs and cost savings by project.
. Prepared daily update report on status of capital projects to determine
importance of work flow for finance resulting in working on highest
priority projects first, saving the company money by capturing discounts
on ordered equipment up to ~$10M per year.
. Analyzed P&Ls for 10-20 projects valued at $1M+ in capital expenditures
per week for accuracy and financial viability, summarized project
highlights, projected revenues, and capacity trend data reducing the
report from 12 pages to 1.
. Coordinated and facilitated project approvals with other departments
within Verizon Business and assisted project managers on financial
metrics resulting in acceleration of the approval process and
implementation of capital projects.
. Trained 2 employees on review process of project P&L for accuracy,
financial viability and report preparation on the status of capital
projects.
Senior Staff Specialist, January 2005 - March 2006
. Analyzed and streamlined monthly depreciation, amortization, balance
sheet, gain and loss segmentation models to support FAS 131 company
reporting requirements, prepared monthly close slides for management
review, worked with Property Accounting to analyze and explain monthly
variances ensuring a timely monthly close.
. Delivered the monthly Global Transfer Pricing model accurately and
quickly to the corporate tax department enabling them to file taxes
worldwide on time.
. Reconstructed the 2006 Depreciation Activity Based Model, a complex
product model that distributed the costs to the product and allocated the
amortization and depreciation back to the lines of business with
segmentation methodology which sped up the reporting process by one day,
a 50% decrease in time required to accurately produce the report.
301-***-**** LAURA M. QUARLES, CPA, MBA
*******@*******.***
Key Corporation, Cleveland, OH August 1998 - December 2004
Business Analyst, Key Education Resources, November 2000 - December 2004
. Developed monthly reports for Asset Quality, Business Letter, Product
Offering Chart and Vintage Analysis for student loan portfolios at ~300+
colleges/universities, constantly enhancing information enabling the VP
to run the business and make credit decisions on aging portfolios,
delinquencies and charge offs.
. Forecasted cash flow payback for trusts that determined the amount the
bank could loan in the next term and the amount that could be invested by
corporate.
. Project Manger for Power Play Cube development, an analytical tool that
merged data from multiple systems into one database which allowed
managers to perform financial analysis.
. Discovered improperly coded DDA/checking account that was recoded to the
appropriate line of business resulting in an additional 5% or $200k in
interest being credited to the department's monthly budget.
Analyst, Financial Operations, August 1998 - November 2000
. Analyzed non-interest expense accounts for community and corporate lines
of business and member of the close team that consistently closed the
month end books in 3 days.
. Reviewed income statement accounts, researched and explained variances to
plan, reconciled general ledger accounts after month end close insuring
accuracy and completeness.
. Developed Oracle report to track payments to vendors to better analyze
expenses.
National City Corporation, Cleveland, OH March 1995 - August 1998
Lead Accountant, Fixed Assets
Maintained fixed asset system for Pennsylvania Bank.
. Coded and updated fixed asset system (additions, adjustments,
retirements, and transfers), maintained asset pending accounts and
reconciled subsidiary detail to general ledger monthly.
. Streamlined subscription costs for multiple locations that resulted in a
volume discount and saved the company $5,000 a year.
. Member of the team that centralized accounting functions from a
decentralized branch bank system to HQ, implemented system enhancements
that brought the accounting functions from KY, IN, and OH banks to HQ,
and trained fixed asset accountants on job responsibilities.
. Established procedures that reduced balancing time of fixed asset
accounts by 1-2 days a month. Brought up to date job that was four months
behind.
EDUCATION
. MBA, Baldwin Wallace College, Cleveland, OH
. BBA in Accounting, Cleveland State University, Cleveland, OH
CERTIFICATIONS
. Certified Public Accountant
AWARDS
. Ovation Award for SLP Restatement, Verizon, 2006
. Ovation Award for Corporate Planning and Analysis Program 3Q05, Verizon,
2005
. Ovation Award for 2005 SLP / GTP models and delivering the 1Q05 results,
Verizon, 2005
COMPUTER SKILLS
. Microsoft Office: Excel, Word, PowerPoint, Outlook, Microsoft Access
Database
. Financial Systems: MSAS, Hyperion, Oracle Discover, Essbase, Ariba, SRM,
nSAP
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