Customer Service Assistant

Tiffany Moses

**** ******* ***

P.O Box ***

Mayesville, SC 29104

Email: **.******@*****.***

Phone: 803-***-****

PERSONAL OBJECTIVE: I am a diligent and hard worker who is willing to take on the responsibilities for whatever the position may entitle. In addition, I am the type of individual that seeks approval, works well with others, and eager to learn about different techniques in the workplace.

EDUCATION: Benedict College, Columbia, SC - Bachelor of Science Degree in Computer Information Science.

PREVIOUS EMPLOYMENT:

August 2007-Octobert 2007

Eseceurtiel Wireless Replacement Solution Agent

Teleperforamance, Columbia, SC

Assisted customers with necessary information with wireless claims.

Processed claims for wireless devices.

Accessed customer accounts in regards to credit card.

January 2007 – May 2007

Information Technician Assistant, (Temporary)

Benedict College, Columbia, SC

Provided information to student in regards to registration.

Photographed students for yearly I.D.

Answered phones, experience with updated and very familiar with company phones.

August 2004- Dec.2004

Library Assistant, (Temporary)

Benedict College, Columbia, SC

Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.

Located library materials for patrons, including books, periodicals, tape cassettes, and pictures.

Maintained records of items received, stored, issued, and returned, and file catalog cards according to system used..

January 2004 – May 2004

Information Technician Assistant, (Temporary)

Benedict College, Columbia, SC

Operate telephone switchboard to answer, screen and forward calls, providing information, tasking messages and scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations..

Provided information about establishment such as location of departments or offices, employees within the organization, or services provided.

SKILLS: Ability to multitasking, and time management in an customer service.

Ability to meet deadlines, organizational skills, teaching, mentoring. Ability to work independently and as a team member. Ability to follow oral and written directions and also work under pressure. Ability to pay attention to importance of details.

COMPUTER SKILLS: Windows 95/98, Windows Vista, Microsoft Word, Works, Office, Excel, Outlook, Access, PowerPoint, C+, C++, SQL, HITS, Java, Networking, LISP and Visual Basics

COMMUNITY

INVOLVEMENT: Got inducted into the school of Science Technology Engineering and Mathematics 2007. Employee of the month 2007.

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