Project Manager Customer Service
Resume:
Rudy Yadao
P.O. Box ****** ( Burlingame, CA ***** ( *********@*****.*** (
Distinctively qualified, motivated professional with 20+ years of highly
successful experience in Executive Retail Management
Profit Maximization ? Multi Unit Store Operations ? Cost Controls ?
Customer Service
TEAM BUILDING / LEADERSHIP ? OPERATIONS OVERSIGHT ? STORE PLANNING
/ DESIGN
PROFILE SUMMARY
. RESULTS ORIENTED, VERSATILE INDIVIDUAL WITH A SOLID WORK ETHIC AND
STRONG LEADERSHIP CAPABILITIES TO SUPPORT OVERALL ORGANIZATIONAL GOALS
FOR GROWTH AND PROFITABILITY THROUGH EFFECTIVE EXECUTIVE DIRECTION AND
RETAIL MANAGEMENT.
. Possess the drive, resourcefulness and ability to thrive in challenging
environments and utilize superb critical thinking and analytical skills
in providing innovative solutions to existing or emerging problems.
. Focus on bottom-line profitability by monitoring and ensuring financial
performance aligns with overall organizational goals.
. Computer proficient in: Windows XP/Vista; Microsoft Office: MS Word,
Excel, PowerPoint; Internet/email.
Recent achievements
. SUCCESSFULLY INCREASED COST PLUS WORLD MARKET FROM 110 TO 296 WITHIN JUST
9 YEARS AND FROM 34 TO 110 STORES FROM 1993 TO 1999:
V Generated $67M+ in annual sales by serving as the senior leader
responsible and accountable for all new store openings from store
design to grand opening.
V Executed the new store opening process by partnering and working
closely with cross-function department leaders throughout the
organization.
V Created a culture of open communication and cooperation with superb
results in terms of opening every new store on time and in budget.
. Designed and implemented comprehensive safety training program, which
resulted in full OSHA compliance, a significant decrease in accidents,
and reduced insurance costs:
V Instituted safety awareness initiatives reducing accidents by 25% each
year.
V Reduced insurance costs by $250K each year.
. Successfully developed, facilitated and executed Store Remodel / Refresh
program, which was budgeted and forecasted for $1M+ in capitol dollars
each year to facelift older stores:
V Facelifts involved construction, new fixtures, and overall store
resets.
V The program produced an ROI of 5% comp in sales.
. Established new store setup process in collaboration with VP of
Operations used an elite management team from existing personnel and
improved training/sales and eliminated problems by creating specialized,
highly qualified teams.
. Increased consumer awareness and market branding by introducing a
signature line of fixtures unique to Cost Plus World Market that also
saved the company $3M annually by manufacturing 90% of all store fixtures
in-house.
. Reduced material costs by 20% through highly effective vendor
negotiations; sourced new Asian and European suppliers, conducted market
analyses to identify cost-saving opportunities and developed a bid
process.
. District Manager 1990-1993
Responsible for managing the daily business activities of 12 bay area
stores with annual sales totaling over $60 million. Supervised, trained
and directed the daily business operations of 12 general managers and
over 450 employees. Maintained an exceptional high staff retention rate
and exceeded company P&L results.
Career Path
COST PLUS WORLD MARKET, SAN FRANCISCO & OAKLAND, CA JUNE 1985-JANUARY
2009
A leading chain of specialty / import retail department stores with
approximately 2,390+ full time employees that serve customers in a 34 state
area through its 297 stores; (http://www.worldmarket.com/).
. Sr. Director of Store Development
April 1999-January 2009
. Senior Store Development Project Manager
February 1993-March 1999
. District Manager
August
1990-January 1993
. General Manager-Flagship Store
June 1985-
July 1990
Education & Training
A.S. DEGREE - BUSINESS ADMINISTRATION / ARCHITECTURE SACRAMENTO, CA
A.S. DEGREE - COLUMBIA SCHOOL OF BROADCASTING
Sacramento, CA
Specialized Training
. Annual participant in International Council of Shopping Center
Conferences, Las Vegas, NV, 1999-Present.
. Annual participant, Executive Store Planning, Equipment, Construction
Conferences, Orlando, FL, 1996-Present.
Contact this candidate