Quality Assurance Customer Service

Afrah Zia

Security Clearance: Last performed In May 2007

Immigration Status: US Citizen

Software Quality Assurance Engineer / System Analyst - Key

****@***.***

Cell: 703-***-****

Professional Summary

I am an experienced Software Quality Assurance analyst / Tester with over a

year of experience in the testing industry pertaining to the software

development lifecycle. I have worked with a variety of automation and

manual testing including Black Box testing techniques. Throughout my career

as a tester, I have successfully delivered QA-related tasks in IT projects

through all phases of the systems life cycle, including requirements

definition, analysis, design, development, testing, and implementation. I

am well-versed in system testing, integration testing, performance testing,

load testing, stress testing, functional testing, regression testing, smoke

testing, user acceptance testing, user interface testing, Independent

Verification and Validation, GUI (User interface) testing, and last but not

the least User Acceptance testing.

I work proficiently and efficiently when place in stressed situations. In

the past, I have always succeeded in meeting deadlines in a timely manner

and have always performed and presented my job in an excellent manner. I am

a team player and enjoy encouraging others to go above and beyond their

required job. When working with a team, I participate in acquiring new and

diverse ideas and strategies in order to meet a certain goal. My teammates

and supervisors have always referred to me in the highest regard and I will

continue my best to succeed at every assignment and challenge that comes my

way.

Technical Experience:

Hp - Suite of Automation Tools: ( LoadRunner 7.6, Quick Test Pro 9.2, and

Quality Center 9.2)

IBM - Rational Suite of Automation Tools: (Test Manager, ClearQuest,

ClearCase, Functional Tester)

Merant : Tracker - Bug Tracking tool

Relational Database Management Systems(RDBMS): (Microsoft SQL Server 2000,

Oracle 11G, Microsoft Access 2007)

Operating Systems: (Windows NT 2003, Windows XP 2003, Windows Vista 2007)

Packages:

Microsoft Office 2007 (Word, Excel, Power Point), Microsoft VISIO 2003,

Experience working with XML and related tools (XMLSpy), HTML, SQL

Developer,

SQL Developer version 1.2.1 - Oracle client interface utility used to

connect, create, develop, and maneuver databases from client machines

Professional Experience

FAZ consulting Inc, Herndon, Virginia

June 2006 to May 2009

Data Analyst / Tester

. Focus was with Quality Assurance team to test various modules and

administrative

. Utilized Mercury Suite to create standards for testing with Quick Test

Pro 9.0, Loadrunner 9.0 and manual scripts.

. Managed requirements using Microsoft Office spreadsheet.

. Used Merant PVCS Tracker tool for Bug Tracking

. Supported extensive testing of application using manual testing

methodology in accordance with prevailing ISO and SEI standards

. Coordinated test environments and test strategies to perform end-to-

end testing

. Involved in all testing phases, including system, regression, Stress,

volume, performance, and UAT testing

. Prepared test plans and defined acceptance criteria, evaluating

alternatives for application development, and participating in systems

integration testing, applying test results to modify specifications

and correct issues as required

. Performed analysis of customer requirements, systems analysis and data

modeling, to include recommendation of software packages and hardware

upgrades, to include systems life cycle estimation

. Participated in implementing peer reviewing process to bring clarity

and quality in test scripts and other QA related documents and

processes

. Verified and validated the user and system requirements.

. Used Mercury LoadRunner to create scripts to test performance of

applications using Service-Oriented architecture.

. Aided the rest of the System Assurance Management team in growing the

organization by developing Standard operating procedures and reviewing

resumes and interviewing candidates for team positions.

. Produced standard and ad-hoc reports on daily and weekly basis for

various audiences, including QA Team Lead, Development Team Lead, and

user community

. Tested ETL Process - Extraction of data from one source,

Transformation of that data to conform to the target database - and

finally Loading of that data into the target database successfully

. Scripts were created in excel spreadsheets to compare the accuracy of

data and making sure that neither redundant data was loaded nor data

got corrupted during the ETL process

. Supported writing, reviewing test plans and creating detailed test

cases from USE CASES and detailed System Requirements Specifications

(SRS) and test data.

. Created test cases for manual testing and enhancements for each

release, including the preparation of test data for performance of

positive and negative testing

Executed test cases and conducted regression testing to ensure no defects

caused by fixes have introduced in the application.

Chevy Chase Bank

May 2007 to Present

Customer Service Representative

. Handling daily transactions

. Provide convenient and reliable service to the customers

. Responsible for recruiting new customers

. Responsible for training new employees

. Responsible for opening and closing the bank on time

Education

George Mason University- BS in Biology - Fairfax, Virginia (May 2009)

Wizards Training - Herndon, Virginia (January 2010)

Reference:

Professional References can provided upon request.

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