Project Manager Company

Shawn Thompson

Cell: 435-***-**** // Home 801-***-****

********.*****@****.***

*/**/****

To Whom it may Concern:

Please accept the attached resume for the position of IT Manager currently posted on Resumebook360.com in Phoenix,

AZ. My extensive experience will benefit this company by offering outstanding technology knowledge and communication

skills. I look forward to the innovative challenges and hard-earned rewards such a position will grant me.

My 15+ years of experience in all facets of Information Technology and customer support have made me an expert in the

support of technology solutions to meet challenging customer demands. By mentoring, training and coaching of staff I

focus on exceeding client expecations. I have a good working history of being a proactive problem solver who exceeds

expectations. I have worked through the processes necessary to achieve superior end user results for every company I

have worked for.

I am equally effective at organizational leadership and team-building, and I have the IT management knowledge needed

to make this position a success. I am extremely goal-oriented, and take personal responsibility in assuring that tasks

assigned are completed thoroughly and properly. And, in 2005, I had the honor of being nominated by ComputerWorld

magazine as a premier 100 IT leader.

I enjoy a challenge. I enjoy thinking outside the box and problem-solving to improve processes, systems, and

methodologies. And I know I would thoroughly enjoy the rare opportunity to provide my expertise to help make this one-of-

a-kind opportunity a success.

I am originally from the state of Arizona and my family and I are moving to Phoenix at the end of this month once my

children have finished school here. I would like to be considered as an in state applicant and am willing to pay for my own

relocation fees if considered as such.

Thank you for your time and consideration, and I look forward to speaking with you further about what I can add to this

company.

Sincerely,

Shawn Thompson

635 ARIANE WAY,CENTERVILLE

SHAWN D. THOMPSON

UTAH 84014

********.*****@****.***

435-***-**** CELL 801-***-**** HOME

OBJECTIVE

Well organized, results oriented team leader seeks the position of IT Manager which is Skills

Cisco IOS

responsible for the company wide IT operations and support teams. Able to work as a close

Cisco Router and

business partner with all departments to understand their needs, implement strategies and

Switch hardware

processes and build/manage the infrastructure and company applications. VMware

HP Server and

QUALIFICATIONS Networking

Active Directory

Exchange Server

• Experienced with implementing, maintaining and troubleshooting a variety of technologies as

5.5/2003/2007

well as Help Desk management and support. Terminal Server

• Able to take responsibility of the company wide IT infrastructure and operations by Windows Server

performing support duties personally or through delegation of team members. 2000/2003/2008

• Experience with selecting, interviewing, hiring and training staff to meet the objectives of MS SharePoint

server 1.0/2.0/2007

Human resources in a cost effective and safe manner.

WSUS Server

• Able to establish goals and review personnel performances.

Microsoft OS: XP

• Experienced with working independently and with being the technical expert of the MS Office Suite

organization. SQL 2000/2005

• Able to participate with CFO to effectively plan and manage the budget. Linux

Windows OS:

Work History Vista/XP/Seven

Firewalls:

Juniper

IT Manager, Technical Division Manager August 2008 – Present Watchguard

BHI, Vernal, Utah Checkpoint

• Created and implemented Disaster Recovery concepts, testing step by step process for full PIX

recovery of data center. DR target is less than 24 hours for full server restoration.

Certifications

• Researched, designed, installed and implemented an IP based security system for the

Cisco CCNA

monitoring of company assets.

Microsoft MCSE

• Managed the complex in house project design from its initial concept design to the transition (2000)

of software programming and to its production and patenting. Novell CNE (4.11)

• Implemented IT and Cell phone policies and procedures to improve security and safety of Active Directory

MCP (2003)

employees.

• Designed, created and implemented a SharePoint database for Shop to create, monitor and

maintain company vehicles. The use of this database was able to save the company $75,000

in the first quarter and just over $200,000 dollars in maintenance costs the first year.

• Overhauled the security of each employee to improve security to financial/company data.

• Negotiated company contracts with vendors and suppliers of IT goods and services.

Decreasing the original monthly costs by $8300.00.

IT Manager February 2007 – August 2008

The Buckner Company, Salt Lake City, Utah

• Managed the upgrade of the existing server operating systems and active directory to Server

2003 from Server 2000 and implemented SharePoint 2007 server.

• Designed and managed the implementation of a Storage Area network and VMware solution

to improve the availability and day to day experience of remote users.

• Implemented IT Policies and Procedures to improve bandwidth and security.

• Implemented branch office VPN’s to improve access and communication to outside offices.

• Installed HP blade servers to decrease space and heat of existing IT room. Replaced 8 servers

with 4 blades decreasing heat and energy used from standalone servers. The savings of

cooling the room alone saved the company $4300.00 a month.

• Hired, trained and mentored IT staff.

IT Admin, IT Manager, Team Lead, Project Manager September 2000 – February

2007

Cricket Communications, Phoenix, Arizona/San Diego, California

• Lead the design, installation and training of the administrative teams of SharePoint 2.0 and

then the upgrade to SharePoint 2007. Then trained the entire company on the use of

SharePoint and portals.

• Participated in the creation of IT Policies, procedures and standards to achieve compliance

with Sarbanes Oxley, HIPPA and SAS70 requirements.

• Lead the complex internal audit of all IT Operations, processes, standards and controls.

Achieved improved summary rating and brought all action items into compliance in 5

months.

• Lead a group of administrators to document and design best practices for server maintenance

to extend the life of server hardware and decrease software failures.

• Redesigned the companies help desk, researching, evaluating and implementing remedy then

later the change to service desk. Implemented procedures and standards for department to

direct work load to skills of talent and manage the ticketing system. Participated in the

creation of SLA’s to meet company goals and standards.

• Hired, trained and mentored IT and Help Desk staff.

• Managed the build out of 3 Sales Admin offices, 2 Master Switching Centers, 13 store builds

and remodels of this successful start up.

Enterprise Shift Manager, Citrix Project Manager May 2000 – October 2000

Echopass, Sandy, Utah

• Participated in the build out of two corporate data centers then managed the administration of

heterogeneous network valued at $12 million.

• Assisted in the creation of the NOC along with the research, evaluation and implementation

of Help Desk software solution.

• Hired, trained and mentored the NOC administration staff.

• Managed the implementation of Companies IVR system.

ACTIVITIES & AWARDS

VMware user group member (2006-present)

Computerworld contributor/member

2001 Cricket Communications Peer award

2003 Cricket Communication Star Award for SharePoint project

2005 Computerworld nominee as a Premier 100 IT Leader

2006 Leap Wireless/Cricket Communications Team work award

2007 Leap Wireless/ Cricket Communications Communication award

Contact this candidate