Customer Service Manager
Resume:
Lisa Gendron
** ****** ****** Merrimack, NH ***** * H 603-***-**** * C603-***-****
**********@***.***
PROFILE: Well qualified and results oriented Financial Professional with over 13 years of successful
experience in positions of increasing responsibilities and duties. Top -performer with track record of
consistently meeting or exceeding sales goals and customer expectations. Skilled at educating customers on
banking products and recommending best options that meet their short-term and long-term needs. Team player
with polished communications skills: verbal, written, interpersonal, presentations, and rapport building.
* Customer Service Relations * Relationship Building * Revenue Growth Generation
* Branch Assisting Manager * Account Managing * Project Management
* Communications * Collections * Regulatory Compliance
* Marketing Financial Services * New Business Development * Sales Management
* Loan/Account Origination * Financial Needs
Career Progressions:
UNITED AUTO CREDIT CORP, Bedford,NH 01-09 - 05-2010
Account Representative/ Collector
Responsible for the collection of delinquent auto loans. I identify the problems contributing to the account
Delinquency and offer solutions to resolve. Including the negotiation of payment arrangements or
Available short or long term payment arrangements.
Duties and Responsibilities:
Pursue resolution of delinquent accounts
Demonstrate professional communication skills in all interactions
Use of skip tracing tools
Amphenol Backplane Systems: Nashua,,NH 10-08 - 01-09
Marketing Specialist/CRS.
Processed customer orders thru via email, fax,telephone. Quoted customer for upcoming orders.
Worked on scheduling orders and expediting . Handled all customer concerns related to orders.
EQUITY ONE INC: Merrimack, NH 5-2005- 3-2008
Assistant Branch Manager in a diversified consumer lending institution offering a complete line of real estate
secured, home improvement and unsecured loan products. Owned by Popular Financial Holdings, a $44 billion
company, Equity One has been in business for 15 years helping families and businesses all across the United
States. Managed retail sales, customer service, new business, mortgages, personal loans. Working with
customers on Mortgages, personal loans, collections and sales. Participate in all aspects of the branch’s lending
operations including loan applications, negotiating loan terms, selling insurance, making loan decisions
Participate in all aspects of the branch’s account adjustment/collections operations including making phone calls
to past due customers, analyzing and offering solutions to customers financial problems, making personal calls
to past due customers, and recommending foreclosure, repossession or legal action when normal collection
activities have failed. Make solicitation calls to former and present customers. Make dealer calls to established
dealers to grow the relationship and to new dealers to establish a relationship. Supervise branch activities in the
absence of the manager.
Selected Accomplishments:
Promotion to Assistant Manager Position in 1 year’s time.
Employee of the month 5 times out of 7 branches in the Northeast.
always hitting monthly goal.
Dependable, Team player
Organized, Works well with others or with little or no supervision.
ACCREDITED MORTGAGE: Nashua, NH 1/05 TO 5/05
Took a course in Mortgage Loans, How to process, cold calls, Reverse Mortgages.
DTC COMMUNICATIONS: Nashua, NH 5/02 TO 11/04
Customer Service Representative. For a company that produced surveillance equipment for State and Local,
Government Agencies.
Placed orders from agencies.
Tracked production of product
Worked with scheduling and production managers on products.
CIRCUIT CONNECT: Nashua, NH 4/98 TO 7/01
Customer Service Representative/ Sales
Placed orders for manufacturing company.
Received Quotes
Worked with production manager to process orders.
Worked with the engineering dept. to go over designs.
Computer Skills:
Microsoft Word, Excel, PC Literate
Languages:
English
Education:
High School/GED
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