Manager Management

**** ***** ***** **; Pasadena, MD *****

Phone: 410-***-**** Email: ****.*********@*******.***

John H Moore

Skills Summary

Extensive background in-and thorough knowledge of finance including collections, auditing and customer support. Self-motivated. Experienced in analyzing data and risk recognition. Proficient in Microsoft Office and Microsoft Works.

EXPERIENCE

May 1987-April 2010 General Motors Acceptance Corporation, Baltimore, MD

Commercial Lending Field Auditor May 2004-April 2010

1. Conducted audits

- Reviewed dealership’s files, statements and records.

- Recognized and notified management of risk exposure.

- Assisted dealership personnel with policies and procedures.

- Independently managed schedule to provide efficiency.

- Audited / Inventoried over $1 Billion annually.

Credit Administrator July 1995-May 2004

1. Collection of accounts

- Maintained accounts in office through collection, revision or

issuance for repossession.

- Consistently maintained low delinquency while increasing

profitability.

- Served as witness in collection litigation.

1. Customer support

- Assisted all levels of dealership personnel.

- Handled retail customers concerns and questions.

Account Representative May 1987-July 1995

1. Field collections

- Personally contacted customers to maintain accounts

either by collection, revision or repossession.

- Investigated and obtained information to assist office

personnel.

1. Assisted in providing support and service to GM dealerships.

- Provided information and supplies.

- Trained dealership employees.

1. Authored and published branch newsletter

- Updated branch activities and events.

- Interviewed all levels of dealership personnel.

1. Quality Council Member

- Helped increase employee morale.

- Developed programs to improve workplace efficiency.

June 1984-April 1987 Rose’s Stores, Inc., Henderson, NC

Assistant Manager June 1984-April 1987

1. Responsible for overall merchandising functions.

2. Supervised and motivated store personnel.

EDUCATION

North Carolina State University, Raleigh, NC

1. Bachelor of Arts in Business Management; Special

emphasis on finance and personnel.

1. Bachelor of Arts in Economics; Special emphasis

on developing analytical skills

Graduated Cum Laude

Overall GPA: 3.276 GPA in Majors 3.53

Major courses include: Personnel Management, Banking Finance, Public Finance, Aggregate Economics, Accounting, Business Statistics, Marketing Methods and Regulatory Law.

references

Available upon request

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