Manager Customer Service
Resume:
Adam Donikowski
** ******** ******, ********, **, 07645
****.**********@*******.***
Education:
BFA Graphic Design, William Paterson University, Wayne, NJ, 1988
OS X Certification, Apple, New York, NY, 2004
Nexus Management, Artwork Systems, Bristol, PA, 2006 and 2007
Qualifications:
With over 25 consecutive years in the pre-press industry, I am competent in
all areas of digital package, page, and ad production, quality control,
color reproduction and correction, as well as customer service and
management. I am fully versed in all the latest and legacy major desktop
software, as well as high-end workflow systems such as EskoArtwork,
O.R.I.S., and Scitex.
Work Experience:
Shorewood Packaging, A Business Of International Paper, Carlstadt, NJ
2007-2009 - Pre-Press Manager
Most recently managed a large pre-press manufacturing facility supporting
several worldwide printing plants. Responsible for managing projects,
overseeing complex timelines, ensuring that production workflows run on
schedule, and that deadlines, as well as internal and external client
expectations are met throughout all production stages. Advised staff and
clients on technical aspects of package and print production. Managed and
monitored the daily workflow and implemented ideas to improve the operation
of the plant. Modified existing standard operating procedure to make it
more efficient, resulting in a sustained 18% decrease in error rate for the
plant. Directed staff in recognizing and capturing lost billing to maximize
profits. Evaluated and directed high end color correction from initial
artwork to press run. Partnered with executive management to empower the
staff to take initiative and make sound everyday decisions.
AGI Media, A Mead Westvaco Resource, New York, NY
2005-2007 - Technical Systems Manager / Studio Manager
Managed all technical aspects of an on site pre press studio for a high
volume music and entertainment publisher. Responsibilities included
training and supervising staff, quality control, pre-flighting and
execution of diverse and complex packaging solutions. As a hands-on working
manager, it was my responsibility to personally handle and assess the most
demanding work in the studio, as well as guiding the production staff and
advising the customer in the most efficient and cost effective means to
deliver the desired result. Working hand in hand with some of the largest
packaging oriented printers in the country; I ensured all mechanical
aspects of the job such as dies, trapping, color order, folds, etc., were
correct and met specification.
Applied Graphics Technologies / Seven Worldwide / Schawk, New York, NY
1996-2005 - Operations Manager / Manager, Workflow Applications
Managed large packaging / agency / publication pre-press facility.
Instrumental in the successful design, set up, start up, and management of
several internal and on site facilities. Responsibilities included working
with client, staff, and printers to ensure quality standards and deadlines
were met. Supervised large staff of Mac personnel in color correction and
high end retouching of scanned and customer supplied files, assembly,
troubleshooting, and trapping of customer files for digital proofing and
computer to plate. Other accomplishments include directing workflow
assessment team for the entire eastern region, and assisting the Vice
Presidents, Executive Vice President, and President of the company review,
assess, and design workflows and infrastructure for existing and new
accounts.
J.J. Michaels, Little Ferry, NJ
1994-1996 - Production Manager / Desktop Manager
Responsible for virtually all aspects of customer service and desktop
production of various packaging, trade publication, retail catalog, agency,
and direct mail accounts. Heavy Quark, Illustrator, and PhotoShop work, as
well as management of various film recorders, proofing devices, file
servers, and personnel. Routinely interfaced with customers reviewing
color, resolving problems, and designing, orchestrating, and delivering,
presentations to existing and prospective clients.
Applied Graphics Technologies, Carlstadt, NJ
1991-1994 - Customer Service Representative / Department Manager
Working as an account manager, had daily responsibility of production of
several weekly trade publications. In addition, postscripting pages,
troubleshooting Quark and Illustrator files, as well as retouching in
PhotoShop were primary responsibilities. Managed team of 25 people in
production of major business publications, eventually transitioning them
from conventional production to full desktop pagination.
References Available On Request
Contact this candidate