Administrative Assistant Management

LASHOUNA EXUM

714-***-**** (C)

Laguna Niguel, CA 92677 ********@*****.***

EXECUTIVE ASSISTANT

I am an accomplished business professional with a proven record of

accomplishments, successful in providing strong administrative and office

management support in a fast-paced environment. I have the ability to work

well as part of a team or independently. Key competencies include:

Project Management Event Planning

Peer Training Payroll Processing

Calendar Management/Travel Office Management

Process Improvement Team Player

Database Management Clinical Research Management

PROFESSIONAL EXPERIENCE

I-FLOW CORPORATION - Lake Forest, CA Jun 2008-Present

(A Kimberly Clark Health Care Company)

Research and Education Coordinator (May 2009-Present)

Responsible for support of Web based training platform (Kaplan), Sales

Training, Clinical Education and Research by coordinating and managing

operational details of these departments. Includes management of

investigator and clinical research data and database files, planning,

implementation and follow up for sales training (in-house and field

training of I-Flow sales, nursing and distributor personnel on the ON-Q

product family) and to manage the clinical resources utilized by the I-Flow

Sales, Marketing and Clinical organization.

. Process investigator compensation for completed data submission or

milestone achievements.

. Manage electronic database of all study related data using Excel and

Access.

. To maintain patient confidentiality according to HIPAA requirements.

. Working with the Hotline Manager to design and revise tools used by

hotline nurses, and entering hotline data into database using Access.

. Managing all documentation related to ongoing conduct of CE programs

including creation of award certificates, summarizing of post-program

evaluations and maintenance of all hard-copy files.

. Help to facilitate operational details of sales training such as physical

preparation of venue, ongoing coordination of day-to-day attendee

activities, management of quizzes and evaluations, tear down, and transport

of supplies back to corporate.

. Manage the Clinical Database on the Infocenter by scanning and

uploading articles identified by Clinical Research Department.

. Administrator of the Kaplan training system for all employees to stay

in compliance with FDA requirements.

Quality Analyst/Assistant (temporary, June 2008 - May 2009)

Responsible for the administration of the customer complaint program and

all related investigations and any resulting FDA interaction, liaison or

inspections regarding complaints. Ensure product complaints get efficiently

documented, investigated and corrective actions implemented when warranted.

. Open/close complaint files.

. Generate customer acknowledgment and closure letters.

. Timely and efficiently, interact with I-Flow personnel as well as

Europe on various complaint processing issues, in order to ensure

expeditious and thorough resolution and response, assuring complete

and proper investigations in compliance with external and internal

policies.

. Ensure all reports of serious injury are documented and the

appropriate bodies notified in a timely manner.

. Review each complaint and determine if corrective action when

warranted, assist with implementation and follow-up.

. Create complaint trend data and other reports as needed.

. As necessary, assist with regulatory inspections of complaints.

. Acted as interim receptionist.

The Resort at Pelican Hill, Irvine, CA Mar 2008-Jun 2008

Sr. Administrative Assistant (temporary)

Providing administrative and project management support to the General

Manager and Managing Director.

. Completed projects, research and reports as assigned.

. Interfaced with Senior Executives of the Company and a wide range of

constituents.

. Scheduled and managed busy calendars.

. Made necessary travel arrangements when needed.

. Composed letters and typed correspondence and reports.

. Handled miscellaneous department administrative tasks.

NUVISION FEDERAL CREDIT UNION, Huntington Beach, CA Nov 2007-Feb 2008

Administrative Assistant (temporary)

Provided administrative support to the COO, CFO and the Executive Director

of People Development (HR).

. Provided administrative and confidential administrative and clerical

support to the executive team as needed.

. Composed and edited letters, memoranda, reports, presentations, mail

distribution, and phone coverage.

. Drafted/coordinated/proofed correspondence, reports, forms, PowerPoint

presentations, and other documents as directed.

. Coordinated meeting and travel arrangements for department, including

catering needs and offsite coordination.

. Ordered and maintained supplies for the department.

. Maintained files/records for the department, including travel

expenses, emergency contact list, and various reports.

. Scheduled appointments for the Chief Financial Officer, Chief

Operating Officer, and Chief People and Development Officer.

. Received/screened visitors and telephone calls.

. Coordinated the monthly Board Package assembly and distribution.

. Sorted and distributed incoming mail, faxes, and emails to appropriate

staff.

. Served, as the Executive Assistant's backup as needed.

CALOPTIMA, Orange, CA Oct 2006-Oct 2007

(A public healthcare agency)

Executive Assistant

Provided administrative support to the COO, CMO and the Executive Director

of Operations (EDO).

. Maintained confidential and sensitive information and files regarding

management projects, policies, and personnel, ensuring appropriate

follow-up.

. Served as liaison between senior management and their subordinates,

other agencies and the public, providing support to ensure clear and

concise communication and to meet goals.

. Coordinated work with other administrative staff and played a key role

in the coordination of staff efforts within the departments supervised

by their respective executive officer.

. Determined priority of matters of attention for the executive or

redirected as necessary.

. Coordinated the calendar for the executive and other staff including

scheduled appointments, meetings and speaking engagements.

. Exercised discretion in committing time, evaluating needs and making

meeting arrangements.

. Coordinated travel arrangements for conferences and seminars.

. Processed payroll, expense reports and check requests for vendors and

employee reimbursement.

. Efficiently coordinated logistics for meetings/events including

catering, equipment and room accommodations.

PROVIDENCE SAINT JOSEPH MEDICAL CENTER, Burbank, CA Feb 2006-Oct 2006

Executive Secretary

Provided high-level administrative support to the Administrator and Chief

Financial Officer and other Executives for a 455-bed facility.

. Streamlined monthly mailing from manual to electronic process,

reducing labor time from 3 hours to 45 minutes.

. Responded to customer complaints in a timely matter, or referred to

appropriate department for resolution.

. Consistently and efficiently relieved management of administrative

details.

. Exercised considerable initiative and judgment in regards to patient

complaint calls and prioritizing/assessing needs for attention.

. Performed payroll and personnel-related duties such as maintaining

employee timecards and preparing employee profiles.

. Prepared expense reports and check requests.

. Coordinated successful senior management conferences that included

hotel management, catering, and meeting room logistics.

COMMUNITY HOSPITAL OF THE MONTEREY PENINSULA, Monterey, CA Sept 2001-Feb

2005

Medical Staff/Administrative Assistant (2002-2005)

Provided confidential administrative and technical support to the Director

of Medical Staff Services and the Vice President of Medical Affairs.

. Participated in the implementation of new scheduling software by:

. Provided end-user input and recommendations.

. Tested software for usability.

. Received offsite training in order to train others.

. Conducted numerous training classes for nursing and

administrative staff.

. Worked closely with IT department to create database in Access that

automatically mail merged letters to 300+ physicians, resulting in

time reduction of hours to minutes.

. Scheduled over 6,000 meetings a year for the organization.

. Uploaded policies and bylaws on the hospital internet/intranet.

. Coordinated the Emergency On-Call Schedule.

. Handled physicians' paperwork including processed applications for new

physicians, maintained DEA and state licenses in physician files and

performed routine sanction checks on physicians.

. Prepared reports, proposals, presentations and spreadsheets based on

knowledge of various software packages and assisted in the preparation

of projects.

Unit Assistant (2001-2002)

Performed administrative assistance to the Physical Therapy Department.

. Processed TAR's for Medi-Cal assisted patients.

. Coordinated the in-house schedule for the physical therapists as well

as the out-house appointments.

SALINAS VALLEY MEMORIAL HOSPITAL, Salinas, CA 1996-1999

Central Supply Technician

Managed supplies for hospital including inventory and maintenance.

. Picked up contaminated equipment and returned it to the

decontamination area.

. Cleaned and processed equipment to be returned to service.

. Used the PareX for inventory control when nursing units needed

replenishing.

. Sterilized instruments to be used in surgery.

. Set up of cases for the operating room.

EDUCATION

Associates of Applied Science (A.A.S.) Heald College of Business, Salinas,

CA

Pursuing B.S. Degree

TECHNICAL

Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook, Visio),

Kronos, Adobe Reader/Writer, Visio, OmniPage, CEO Software, Morrissey

Software.

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