Administrative Assistant Customer Service

Objective

Seeking an Administrative position, offering extensive experience working

in a fast- paced environment demanding strong organizational, technical

and interpersonal skills.

Profile

More than 5yrs + Administrative Assistant experience. Detail-oriented

and resourceful with a proven ability to complete independent and team

projects on time and in accordance with company goals and client

needs. Talent for quickly mastering technology including variety of

software programs. Diplomatic and tactful with professionals and non-

professionals at all levels. Accustomed to handling sensitive,

confidential records. Immense ability to gather and analyze

statistical data and generate reports.

Flexible and versatile - able to maintain a sense of humor under

pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven environments.

Excellent team-building skills.

Skills Summary

General Accounting Proficient in Medical Coding

Report Preparation Medical Terminology Insurance Verification

Written Correspondence Filing & Data Archiving

General Office Skills Proficient in Front-Office Operations

Exceptional record Microsoft Word, Professional Presentations

maintenance skills Office Suite,

Call center Excel and Outlook Proficient in Data Entry

Can easily adept to any Customer Service

new implementation Scheduling

Type 60 wpm

Professional Experience

Financial Analyst administrative Assistant August 2006- Present

HABERSHAM FUNDING, LLC LIFE SETTLEMENTS, ATLANTA, GA

o ASSESS AND ANALYZE CASES TO BE E-MAILED TO VARIOUS FUNDING ENTITIES

o Edit out confidential material from documents, i.e. medical records,

life expectancies and illustrations.

o Priced and build files to determine the current scheduled premiums

based on criteria set by financial entity

o Maintain regular contact with insured or their designated family

member can be scheduled and tracked to confirm that the insured is

still living

o Selected and completed Administrative Assistant Certificate

o Responsible for generating tracking status reports

o Search social security administration database for reported deaths on

a quarterly basis

o Input and update data into Gatekeeper computer software program daily.

o Maintain calendar, book travel, and schedule supervisor's

appointments

o Responsible for team supervision and performance management of

department

o Participated in staff recruitment, hiring, and mentoring new team

members

o Responsible for making administrative/procedural decisions and

judgments.

Medical front office Administrative Assistant June 2003- August 2006

MIDTOWN MEDICAL IMMEDIATE CARE ATLANTA, GA

o OVERSAW FRONT-OFFICE OPERATIONS AND PROVIDED IMPECCABLE CUSTOMER

SERVICE

o Maintained and organized all patients' medical records/charts

o Operated multi-phone lines

o Evaluated information release in accordance with HIPPA policies and

procedures

o Ordered supplies and office equipment as needed

o Performed insurance pre-certification and authorization

o Provided Medical Coding assistance as needed.

o Collected, counted, and disbursed monies, as well as performed basic

bookkeeping

o Maintained sanitary and safety conditions of facility in compliance

with mandatory regulations

o Scheduled and registered all patients appointments for Midtown Medical

Care Providers

o Demonstrated the immense ability to gain customer rapport and provided

patient follow-ups

o Sort, review, screen and distribute incoming and outgoing mail;

prepare, compose and ensure timely responses to a variety of routine

written inquiries.

o Exercised sound judgment and independent thinking to accomplish

assigned tasks

Professional Experience, continued

PRoject Coordinator Assistant September 2002- May 2003

HOWARD UNIVERSITY /ALLIED HEALTH DEPARTMENT WASHINGTON, DC

o SERVED AS ASSISTANT RESEARCHER AND PROJECT COORDINATOR OF A GRANT FOR

THE SCHOOL OF ALLIED HEALTH SCIENCES

o Assisted in designing and implementing new course, "Opthalmic

Somatology" a branch of Alternative

Medicine

o Organized the details of special events, travel arrangements, agendas,

and itineraries

o Planned and coordinated administrative luncheons

o Developed presentations for on and off- site meetings i.e., National

Institute of Health and medical practitioners

o Provided administrative support for the department such as answering

telephones, assisting visitors and resolving and referring a range of

administrative problems and inquiries

o Liaison between all impacted departments to ensure proper

communications and reporting practices

Education

Howard University - Washington, DC

BACHELORS OF ARTS, SPANISH 2001

Certificate of Administrative Assistant, 2008

REFERENCES

Furnished Upon Request

Contact this candidate