Customer Service Manager

Toni L. Turner

**** **** ****** ****** ****

St. Augustine Florida 32092

Cell: # 904-***-****

*****.******@*****.***

Objective:

Seeking a professional position which fully utilizes my experience in

management, bankruptcy, inventory control, customer service, communications

and collections.

Qualifications:

. Excellent communication skills

. 10 years combined credit, collections, inventory control and

bankruptcy skills

. Proven ability to successfully work in a multitask environment

. Have earned numerous promotions, merit raises and certificates of

achievement

. Recognized as a top producer with all previous companies

. Ability to work as a leader and/or a team player

Employment:

8/08 - present Select Portfolio Servicing

Primary Collections/Loss Mitigation

Collect and combine Loss Mit servicing to sub- prime/prime mortgages 30; 60

and 90 days delinquent up to Forbearance and Foreclosure. Work with private

investors, Freddie Mac and Fannie Mae. Owned by Credit Swiss - please see

website for full details - Spservicing.com

01/08 - (eligible for rehire) GMAC

Portfolio Manager

For 59 -120 day delinquent auto account collections, extensions refinancing

and repossessions.

12/00 - 3/06 Bombardier Capital

Bankruptcy Specialist II

Create, maintain and control all aspects of the bankruptcy filings

nationwide. Request repossessions, field chases, replevin action, loss mit

intervention and foreclosure proceedings. Worked bankruptcy filings from

initial filing dates until conclusion. This would be up until discharge,

repossession, returning to collections, or additional legal action. This

also includes tracking for appropriate payments; dealing with both external

and internal attorneys; customers; trustees and taking appropriate legal

action while tracking any irregularities. Provide status reports on all

accounts being serviced. Making certain the systems are correctly coded and

documented appropriately. Follow-up that all areas comply with the legal

requirements of bankruptcy and the F.D.C.P.A.

1998 - 12/00 LOGS

Senior Correspondence Bankruptcy Specialist

Required knowledge in all areas of bankruptcy servicing, responsible for

handling all bankruptcy mail; resolving payment disputes; reviewing

bankruptcy plans for all fifty states; tracking various court motions;

executing numerous bankruptcy proceedings and submitting follow-up monthly

status reports. Maintained extensive communication with corporate attorneys

and the bankruptcy courts.

1996 - 1998 Omni Credit Union

Credit and Collections Supervisor

Preformed monthly charge off tasks by preparing calculations and submitting

to upper management for write off decisions as required. Supervised

collections and repossessions on first party auto and watercraft accounts.

Duties included extensive skip tracing efforts; authorization of all

repossession assignments. Worked directly with the courts and outside

repossession agents. I made final sale decisions in the best interest of

the company on many repossessed vehicles. Set up repayment plans on

deficiency balances for charged off accounts and approved reaffirmation

agreements on bankrupt accounts. Represented Omni on several foreclosure

and legal accounts in court.

1990 -1996 Capital Credit Corporation

Senior Unit Manager

Managed up to twenty collectors, all top performers, that handled one of

the prime clients for the company - American Express. The American Express

Platinum card we maintained an average of 12K + per month each collector

and @ 27% fee per gross dollar. Worked directly with the General Manager to

improve techniques and increase numbers. Implemented dynamic training

methods which earned positive recognition by the corporate office. Earned

numerous promotions and management merit raises.

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