Human Resources Management

Sharlena S. Coles, MBA

** ******* ******* . *******, ** 08833 . ********.*****@*****.***

Home: 908-***-**** . Mobile: 732-***-****

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Global Organizational Strategist

Forward thinking leader with extensive experience in consulting with senior

leadership and external business partners to drive impact. Balanced

skills in Selection & Assessment, Talent Management, Executive Consulting,

Organizational Development, Global Training & Development, Global Human

Resources, Recruitment, Technology & Compliance

SKILLS

* Effective communication and organizational skills with extreme

attention to detail

* Ability to quickly understand and effectively communicate detailed

business process changes and associated benefits

* Able to identify the need for change and champion change

* Strong interpersonal and persuasion skills (anticipating conflict

and proactively addressing dire issues)

* Strong business acumen and the ability to consistently apply sound

business judgment

* Persistence in driving ideas and delivering quality solutions and

deliverables against aggressive deadlines.

* Ability to interface with all levels of management

* Solid project management skills and proven ability to respond to

changing priorities while working in a fast paced and multi-tasked

environment

* Ability to identify root causes and facilitate data issues to

resolutions, thus driving results

* Strong understanding of selection & assessment processes, tools and

techniques. Expert in data/statistical analysis and research

design

* Thorough knowledge of professional standards, policies and

procedures in employment testing, measurement, selection and

assessment (SIOP, APA Standards, UGESP, EEOC, OFCCP)

* Proficient in SPSS, PeopleSoft, Taleo, PeopleClick, Success

Factors, SharePoint, PeopleTrak, Ceridian, ADP Pay eXpert, Siebel,

Softshoe, Recruitsoft, EIT, Jobtrak, Macola, Microsoft Office Suite

ACCOMPLISHMENTS

* Project leader and industrial psychology business consultant for the

completion of a Financial Services job analysis and the implementation

of a state of the art situational judgment assessment tool hosted by

Shaker Consulting Group. This new assessment tool successfully

identified high performing talent saving the company over $1million

dollars in initial training costs for incoming Financial advisors -

MetLife

* Partnered with a global assessment vendor to develop a new competency

model for the Financial Advisor role. This new competency model lead

to the launch of a new set of interview guides - MetLife

* Technical project lead and subject matter expert for the

implementation of a new applicant tracking platform powered by Taleo.

This new system streamlined the on-boarding process and brought the

company up to speed in terms of compliance requirements - MetLife

* Partnered with Senior Leadership to identify, design and implement a

new selection & assessment process model which eliminated internal

circumvention of the current selection and hiring process - MetLife

* Developed a compensation database from the bare basics using Microsoft

Access - Dow Jones

* Developed a online web portal that streamlined workflow from the HR

Consultants allowing them to notify HR of any changes to an employee's

profile - Dow Jones

* Assisted with the design and implementation of a successful

Performance Management program that fostered a more positive and

productive workplace - Princeton Softech

EMPLOYMENT HISTORY

MetLife - Somerset, NJ

Senior Managing Consultant (Selection & Assessment) - November 2007 to

Present

Responsible for the design, development, implementation and maintenance of

the assessment systems and processes for the selection of top performing

Financial Advisors across 3 distribution channels of MetLife. Serve as an

expert resource to clients or internal stakeholders about issues related to

assessment, selection, and organizational development. Duties include but

not limited to:

Sharlena S. Coles Resume - Page

2

. Senior Consulting/Client Relationship - Consult with HR leaders and

executive leadership to design complex, integrated assessment

solutions that meet the global business needs while improving

productivity and retention. Act as a Subject Matter Expert (SME) to

Senior Management on industrial organization topics like job analysis,

selection system design and implementation, behavioral interviewing

and test validation strategies. Advise leadership on the appropriate

application of tools and methodologies to diagnose, identify and

resolve organizational issues. Conduct candidate assessments to

determine job compatibility and make necessary recommendations for

progression through the selection process. Design and facilitate

meetings, seminars and other training forums to assist users in

effectively understanding selection theories and utilizing the

provided tools and resources. Responsible for traveling to company

sponsored training programs as the subject matter expert for the

Selection & Assessment team.

. Organizational Development/Effectiveness - Partner with other internal

business stakeholders to design and implement large-scale strategic

initiatives which include competency modeling, selection best

practices, human performance strategies, talent management strategies,

succession planning/management, executive assessment, executive

coaching/development and executive team building. Ensure that

training activities are focused on business needs and corporate

objectives.

. Selection Analytics - Responsible for partnering with the vendor's

Industrial Psychologists to conduct all phases of criterion-related

validation data collection and analyses (both normative and adverse

impact analyses). Validation phases include form design, data

collection, data analysis, report writing, authoring

presentations/marketing documents, cataloging results for meta-

analyses and communicating results to the firm management and

leadership teams. Also in charge of facilitating the post-

implementation analyses to ensure psychometric equivalence. Partner

with the vendor to establish, implement and verify the accuracy of

customized scoring algorithms based on validation evidence.

Responsible for end to end Quality Assurance testing of the web-based

assessment tools.

. Technology - Responsible for the design and implementation of 2 state

of the art applicant tracking systems - Taleo and PreVisor. Designed

a process to integrate the applicant tracking system with the

company's HRIS (PeopleSoft) and training & development platform (MAX).

Examine and document current workflows, recommending improvements

where applicable and serve as a facilitator and champion for those

changes. Prepare, test and validate data files for interface and

coordinate with internal and external customers to develop and execute

interfaces. Maintain security control to ensure appropriate access

and usage by the end-users.

. Compliance - Continuously improve analysis processes and technical

documentation to ensure compliance with professional, regulatory and

legal standards. Consult with internal and external business partners

(HR, Legal and Compliance) on validation methodologies, validation

results, professional, regulatory and legal issues.

. Vendor Management - Act as the company liaison and subject matter

expert to external selection assessment vendors. Effectively manage

all external vendors through new and on-going projects.

Global HR Experience

Dow Jones (now known as NewsCorp) - Princeton, NJ

Global HR Analyst (HRIS) - March 2006 - November 2007

IBM (formerly known as Princeton Softech) - Princeton, NJ

Senior Human Resources Generalist - March 2004 - March 2006

Merrill Lynch/Flex Corp - Hopewell, NJ

Senior Human Resources Advisor (Consultant) - March 2003 - August 2003

Sage Invitro-Fertilization - Bedminster, NJ

Senior Human Resources Generalist (Consultant) - September 2001 - December

2002

EDUCATION ---

Centenary College Business School - MBA specializing in Global

Organizational Development - May 2009

Rutgers University - New Brunswick, New Jersey - BA Degree - May 2000

References Available Upon Request

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