Customer Service Manager

**** ********* ** ***** *. ONSTOTT Phone: ***-

***-****

Colorado Springs, CO 80923

Email: ********@***.***

Profile

Accomplished manager with experience in enhancing operational

efficiencies, developing innovative solutions, and providing

organizational leadership. Skilled at identifying process improvements

and developing quality solutions that are faster, cheaper, and better.

Strong ability to translate business needs into accomplished

requirements. Skilled manager, analytical problem solver, and

organizational leader with extensive experience in:

Customer Relationships Forecasting

Time Management Financial

Analysis/Negotiations

Project Planning Sourcing

Vendor Management Long-Range Planning

CREDENTIALS

Bachelor of Science in Business Administration (2008), Colorado Technical

University, Colorado Springs, CO

. Major in Business Management / Graduated cum laude (GPA 3.67)

Masters of Science in Project Management, Colorado Technical University,

Colorado Springs, CO

. In Progress - Estimated completion in summer 2011

ACADEMIC CERTIFICATIONS: Management Essentials, Organizational Systems

Improvement, Small Business Management and Entrepreneurship, Accounting and

Finance.

PROFESSIONAL DEVELOPMENT: Six Sigma

EMPLOYMENT SUMMARY

C & A Enterprises, Inc., Colorado Springs, CO

2008 - present

Home Foreclosure Rehabilitation Company

Owner/Manager

. Outstanding customer service accomplishments through foreclosure

clean up and rehabilitation practices.

. Successfully rehabilitated 27 homes in two years by supplying work

to multiple small businesses in the

construction and trades industries.

Sanmina-SCI, Colorado Springs, CO 2006 -

2008

Global Contract Electronics Manufacturer (Facility closed in 2008)

Program Manager

. Excelled as the team leader and point of contact on customer account

that increased from $24 million to $64 million in annual revenue in a

span of 9 months.

. Successfully developed and implemented a cost effective return

material authorization process which increased quarterly revenue by

nearly $2 million on average.

. Excelled as the senior member of cross functional customer focus team

in an effort to exceed production schedules and customer satisfaction

requirements by preventing or resolving technical problems in the

areas of test failures, production delays, and material shortfalls.

. Planned, developed, and presented quarterly business reviews to

customer's executive managers.

. Developed and implemented schedules, key performance metrics, quotes,

and production forecasts

. Negotiated inventory revaluation with customer executive team

members.

Avalanche Industries, Colorado Springs, CO

2002 - 2005

Local Electronics Component Manufacturer (Facility closed in 2005)

Program Manager

. Excelled as senior team member on defined customer focus teams.

. Outstanding customer service record through coordinated efforts to

exceed customer's manufacturing deadlines.

. Resolved technical problems, production delays, and material

procurement issues.

. Developed and administered schedules and key performance metrics,

quotes and inventory revaluation negotiations.

.

Craig Onstott

page 2

Windovations of Colorado, Colorado Springs, CO

2001 - 2002

Custom Drapery Workroom

Business Manager

. Successfully managed all business aspects of this workroom which is

currently owned by spouse. As a

result, this once failing business is now reporting new profits

with the implementation of new processes,

policies and equipment.

Delta County Sheriff's Department, Delta, CO

1998-2001

Sheriff's Department

Deputy Sheriff

. Excelled as a deputy sheriff in the performance all law enforcement

duties.

. After going through a local vocational police academy and graduating

second in my class,

was promoted from detentions deputy to patrol deputy.

Florida Department of Corrections, Tampa Bay, FL

1997-1998

Hillsborough Correctional Facility

Correctional Officer

. Performed temporary employment at this medium security juvenile

detention prison.

Goodwill Industries, Tampa Bay, FL

1995-1997

Drug and Alcohol Rehabilitation Center

Corrections Specialist

. Excelled as a security officer in the prevention of violence, use of

alcohol and narcotics, and escape.

Iowa Department of Corrections, Ft. Madison, IA

1994-1995

Iowa State Penitentiary

Correctional Officer

. Served as a security force team member in support of overall facility

security and safety as well as the

prevention of escape at this maximum security prison.

Vinnell, Brown & Root, Incirlik Air Base, Turkey

1990-1991

US Government Contractor

Vehicle Control Officer

. Successfully served as an American supervisor to the 39th Civil

Engineering Squadron.

. Worked hand in hand with Turkish nationals to maintain a 130 vehicle

fleet of trucks, tractors,

cranes, and multiple other types of equipment which was used to

maintain the air base maintenance

program.

. Excelled as the squadron's decontamination team chief in the unlikely

event of a chemical weapons

attack on the base.

MILITARY SERVICE

United States Air Force, Ellsworth AFB, South Dakota/ Incirlik AB Turkey

1986-1990

Security Police

Contact this candidate