Customer Service Quality Assurance
Resume:
Tamika L. Hayden
**** *. **** ***. *******, IL 60153
Ph. 773-***-**** E. ***********@*****.***
Summary of Qualifications
A team player, also capable of working independently with minimal
direction. Hard working and will commit to any task at hand, especially
those that require much detail and preciseness. Well organized and adept at
meeting tight deadlines. Adaptable with a strong work ethic and
interpersonal and communicative skills.
Proficiencies Synopsis
Data Entry, Desktop Publishing, Digital Imaging, Training & Development,
Quality Assurance, Customer Service, Sorting and Filing, Record Keeping,
Copying and Collating, Minor Bookkeeping, Knowledge of various office
equipment
Recent Employment
Kingdom Living Publishing LLC. Virtual Assistant Accokeek, MD
2006-Present
Work on a project to project basis providing services such as desktop
publishing, data entry, marketing, and other administrative tasks as
needed
Transportation & Security Administration Screening Officer Chicago, IL
2006-2008
Screened air travelers and cargo into airport
Acknowledged for great customer service and leadership in 2008
Trained and mentored new hires on standard operation procedures
Recorded lost and found and scheduled shift assignments.
Formal Education
Western Illinois University Bachelor of Arts Macomb, IL
2002-2006
Additional Experience
MS Office Suite (Excel, PowerPoint, Word, Works, Outlook), Adobe CS4
(Photoshop, Illustrator, and, In Design, After Effects, Acrobat), Types 35+
wpm.
References
Irma Mcknight Kingdom Living Publishing LLC.
Jakki Hrobowski Marketing Director & Consultant
Hosanna Smith Illinois Podiatric Medical Association Event Planner
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