Customer Service Manager

ANNA MARIA DELIZETH BRENNAN

*** ****** *****, ***** ********, Georgia 30087

770-***-**** (Home) 404-***-**** (Cell)

**************@********.***

PROFILE

Over nineteen years experience in customer service, finance and marketing. Proven initiator, strategic thinker and

team player with effective leadership, analytical, organizational and communications skills. Throughout my career

I have negotiated and implemented strategic alliances, developed and maintained client relationships. BA from

the College of Notre Dame, Maryland.

DEMONSTRATED EXPERTISE

Financial Planning and Analysis Customer Service Creating Marketing Alliances

Developing and Maintaining Client Relationships Project Management Diversity Initiatives

Supplier Diversity Brand Marketing Multicultural Marketing

Fluency in English and

Sports Marketing Youth Marketing Spanish

ensure

quality of

service.

EMPLOYMENT HISTORY • Establi

sh and

NASCAR, Daytona Beach, FL 12/01/2007 –

mainta

10/30/2009

in

National Association for Stock Car Auto Racing

regula

Manager, Diversity Affairs

r

• Identify and evaluate key opportunities for NASCAR growing Hispanic and

written

youth marketing needs and implement innovative solutions through strategic

and in-

focus, effective management, sponsorships, advertising, & publicity.

person

• Research and develop sponsorship opportunities and new revenue streams

comm

that adhere to NASCAR Hispanic and youth event sales goals and NASCAR

unicati

brand image, company philosophy and mission statement.

ons

• Evaluate current marketing plans to penetrate Hispanic and youth markets

with

and drive sales for current and future events.

organi

• Develop and implement Hispanic and youth grassroots event strategy with

zation’

NASCAR's key partners and actively grow a new fan base through various

s

partner programs and communications.

execut

• Responsible for coordinating, assisting in the recruiting and placement of

ives,

minorities and female drivers and crew members with establish NASCAR

depart

teams.

ment

• Manage the relationship with partner agency in the execution of NASCAR

heads,

Drive for Diversity initiative.

and

• Recruit, develop and manage relationships with program sponsors.

end

• Develop, establish, implement, and enforce supplier and outsource

users

guidelines, obligations, and service level agreements to the

regard

organization.

ing

• Develop and implement all purchasing policies and procedures, in

pertine

conjunction with departments’ leads and department specific requirements.

nt

• Interview, identify, and qualify potential new vendors or suppliers in order

sourci

to secure more cost-effective sources of products and services.

ng

• Develop and deliver purchasing and inventory reports, bid proposals,

activiti

requirements documentation and tender documents.

es.

• Define purchasing recommendations that support business goals, in

collaboration with senior management and stakeholders.

• Negotiate pricing, terms and conditions of sale and warrantees of goods and

products with key suppliers and vendors.

• Negotiate pricing, terms and conditions of contracts and/ or services providers.

• Draft and submit budget proposals and recommended subsequent budget

changes as needed.

• Direct and manage sourcing strategies from beginning to end.

• Monitor vendor, service provider, outsourcer, and/or contractor performance to

Japanese

Business

Education

Skills

Bachelor of Arts

Project Management

Economics -1990

Detail oriented

Strong bilingual

Software Skills writing and verbal

Microsoft Office communications

Access

Adobe Acrobat Voluntee

Photoshop r

Brio

Hispanic Chamber of

Quick Books

Commerce, Atlanta,

Georgia (1996 – 2009)

Hardware Skills Latin

Mac and PC Platforms American

Office Copier Machines Association, Atlanta,

Office Fax Machines Georgia (1988 – 2004)

Habitat for Humanity

Language Skills (2000 –

Fluent in Spanish Fluent in English Proficient in French Working knowledge of 2004)

ANNA MARIA DELIZETH BRENNAN

671 Wohelo Court, Stone Mountain, Georgia 30087

770-***-**** (Home) 404-***-**** (Cell)

**************@********.***

PS Energy Group, Atlanta, GA 02/13/2006 – 11/15/2007

Energy Company

Business Development Manager, Supplier Diversity

• Interview, identify, and qualify potential new vendors or suppliers in order to secure more

cost-effective sources of products and services.

• Develop and deliver purchasing and inventory reports, bid proposals,

requirements documentation and tender documents.

• Define purchasing recommendations that support business goals, in collaboration with

senior management and stakeholders.

• Negotiate pricing, terms and conditions of sale and warrantees of goods and products with

key suppliers and vendors.

• Negotiate pricing, terms and conditions of contracts and/ or services providers.

• Direct and manage sourcing strategies from beginning to end.

• Monitor vendor, service provider, outsourcer, and/or contractor performance to ensure

quality of service.

• Identify, develop and maintain a diverse supplier database for use by the sourcing

organization when developing RFP’s.

• Stay abreast of supplier diversity best practices and maintain external relationships with

various industry and functional organizations, such as the NMSDC, WBENC, SBA, etc.

Delta Air Lines, Inc., Atlanta, GA 10/29/1990 - 09/29/2004

Leading International Air Line Company 07/01/2000 - 09/29/2004

Program Manager, Alliances Marketing - Americas Region

• Responsible for coordinating, assisting in recruiting and signing new airline partners.

• Managed partner relationship to achieve current year planned revenue and contribution

goals.

• Managed the day-to-day operations for my carriers by monitoring their financial obligations

to Delta and by communicating with our external and internal partners on current issues

concerning Delta and the industry.

• Created presentations to communicate performance results and goals to upper

management and to current and potential partners.

• Remained current on marketplace/competitive activity, identified opportunities to maintain

competitive position in the industry.

Financial Analyst, Finance Department 04/15/1996 - 07/01/2000

• Responsible for ensuring corporate integrity and maintaining the hierarchies within the

Delta Management Support System (DMSS).

• Identified efficiencies to be gained from DMSS by analyzing current and future needs,

trained and assisted users of DMSS.

• Audited expenses to determine the proper coding and, if necessary, make the required

changes saving the company thousands of dollars in misappropriated funds.

• Provided customer service to the internal users in the field by answering all questions

and helping to resolve any problems they are facing with any of the finance

applications.

International Language Flight Attendant, In -Flight Department 10/29/1990 - 04/15/1996

• Responsible for safety and well being of all customers.

• Held various positions of increasing responsibility from coach to first class, general

flight attendant to purser and managing other flight attendants.

• Served on international and domestic flights requiring a high level of language proficiency

and sensitivity to diverse cultures.

• Managed the planning and execution of in flight services.

Contact this candidate