Customer Service Manager

S. Patrick Louthan II

***************@*****.***

865-***-****

Employment

History:

**/** - ******* ******** ******* - Office Depot

New position encompasses previous responsibilities, along

with:

. Promote and manage the Front End and Copy & Print

Center.

. Develop and direct associates.

. Assist vendors and suppliers in ordering, scheduling

maintenance and resolving disputes.

. Supervise store and associates as the Manager-on-

Duty.

. Nightly counting and cash withdrawals from registers.

. Troubleshoot issues with PCs and laptops preventing

service from being rendered in the Tech Depot

Services department and act as a resource for Tech

associates.

. Internal canvassing of past customer base to generate

sales.

02/08 - 10/09 Customer Service Specialist-III - Office Depot

Along with previous position's responsibilities, took on:

. Assist in management of Copy & Print Center during

long periods when the Services Manager role was

unfilled.

. Planogram implementation and maintenance.

. Design business cards and fliers, as well as editing

photos and creating various promotional designs for

customers to promote local businesses.

. Repair hardware and software problems with customer's

computers and electronics purchased from Office Depot

and other retailers in the Tech Depot Services

department.

09/07 - 02/08 Customer Service Specialist-I - Office Depot

Worked in a high volume retail environment, with primary

duties including:

. Sell technology products and office supplies, as well

as related services.

. Merchandising and signage.

. Resolving customer service issues.

. Operate POS terminals as required and placing orders.

. Field calls from customers and provide tech support

as needed, over the phone and in-person.

Education: High School - Graduated from Cabot High School, class of 2004.

Noteworthy Courses:

. Cisco Networking Academy Semesters 1 and 2

completed.

. A+ Hardware Pre-Certification course.

. Quick Basic Programming course.

Relevant Skills:

. Expansive knowledge of Windows 95 - Windows 7 and

compatible software, including Microsoft Office and

Adobe Creative Suite.

. Experience with Mac OS X and Linux operating systems

(Knoppix, Fedora Core, etc.).

. Skilled in PC hardware installation, upgrade, repair

and troubleshooting.

Contact this candidate