Sales Representative
Resume:
Elaine K. Allen
Strongsville, OH 44149
***********@*****.***
PROFILE
Thirteen years of sales experience in Information Technology (IT)
industry. Exceptional ability to prospect new business and retain
customers in extremely competitive and volatile market. IBM sales
certified with consultative and solution selling experience.
Executive presentation and communication skills. Outstanding customer
relationship building skills
PROFESSIONAL EXPERIENCE
MAPSYS, Inc. (IBM Premier Business Partner) Columbus, OH
. Client Representative Feb 2001 -
April 2009
Responsibilities:
o Managed IBM small and midrange customers in healthcare and
manufacturing industries including Cleveland Clinic, Medina
General Hospital, Noveon and BDI
o Renewed hardware and software maintenance contracts
o Advised on and sold hardware and software upgrades and additions
o Developed cost justification for hardware upgrades
o Provided technical resources to plan, size and implement
upgrades and additions
o Resolved any issues with IBM coverage or billing
o Provided support for xSeries, SAN storage, and Lotus technical
services, when needed
o Retained 100% of previous customers from IBM through career at
MAPSYS
o Named top sales representative in 2002 & 2003
o Consistently met sales quota goals
o Worked with large IBM customer to consolidate eight AS400
systems globally to two in the U.S. - customer satisfaction was
so high they became a global IBM reference account
IBM Corporation Armonk, NY
. e-Business Specialist Jan 2000 -
Jan 2001
Responsibilities:
o Managed IBM AS/400 customers to help solve their e-business
needs
o Presented solutions using the e-business suite of software and
technical services
o Worked with IT managers and technical staff to coordinate
solution implementation and training
. AS/400 Sales Specialist April 1996
Jan 1999
Responsibilities:
o Managed AS/400 customers with client representative
o Provided technical information and solutions for current and
future needs
o Coordinated System Assurance meetings for upgrades
o Attended yearly IBM sales and technical training for AS/400
hardware and software
o Consistently exceeded sales quota goals
ADDITIONAL EXPERIENCE 1986-1996
ROLM CBX Certified Trainer, Electronic Engineering Company,
Brecksville, OH Technical Programmer/Analyst, DataCorp, Euclid, OH
Consultant/Trainer, Computer Task Group (CTG), Independence, OH
Account Manager, JasTech, Cleveland, OH
Sales Representative, LDA Products, Brecksville, OH
EDUCATION
Bowling Green State University, Bowling Green, OH 1981 - 1985
Bachelor of Science, Management Information Systems
Minor: Marketing
Other
IBM Technical Hardware Sales Certification 2001 - 2008
IBM Sales Certification 1996
IBM solution Selling Certified 1998
ROLM Certified 1994
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