Customer Service Manager
Resume:
Michael J. Moskal
http://www.members.cox.net/moskal12/PortfolioLR2.pdf
********@***.***
Southington, CT 064489
Objective
To work in an interactive environment where I can utilize my creative and
problem solving skills with an
opportunity for both personal and professional growth.
Summary
Offering fifteen years experience of digital prepress, graphic design/page
layout with an extensive background in the areas of printing, mounting and
laminating of large format graphics, Macintosh repair and small format
digital printing.
Employment History
Prepress/Office Manager/Graphic Designer
R2 Graphics
Glastonbury, CT
April 2004 - Present
. Installed and maintained the computer network
. Computer maintenance on nine Macintosh computers
. Create and update continuous backups of all customer jobs
. Provide customer service including order entry, press checks
and delivery
. Scan artwork, assemble files and proof to customer for printing
approval
. Create files to print on a Heidelberg QMDI 46-4 offset press
. Assist in the completion of offset jobs by operating the
cutter, booklet maker and folder
. Create large format image files to print at a maximum size of
60"x30'
. Laminate and mount printed and supplied artwork to substrates
as needed
. Responsible for maintenance on large format color plotters,
laminating machine and laser printers
. Order supplies and materials required to complete jobs
Graphic Designer
Alphagraphics
Hartford,CT
January 2004 - April 2004
. Use both Mac and PC depending on client's files or vendor needs
. Responsible for the maintenance and upgrades on the Macintosh system
. Responsible for the design and proofing of all customer art
. Scan, retouch and color correct customer artwork
. Communicate with other departments regarding job status and
requirements for completion
Graphic Designer / Forms Designer
The Relizon Company
New Haven, CT
September 2001 - January 2004
. Use both Mac and PC depending on client's files or vendor needs
. Responsible for the maintenance and upgrades on the Macintosh
system
. Responsible for the design and proofing of medical forms
. Meet with employees from different departments within the
hospital to help design brochures & forms
. Scan, retouch and color correct customer artwork
. Communicate with customers regarding progress and problems with
their printing jobs
Prepress/Office Manager
The Graphics Foundry
Wethersfield, CT
April 1998 - September 2001
. Installed and maintained the computer network
. Computer maintenance on nine Macintosh computers
. Create and update continuous backups of all customer jobs
. Provide customer service including order entry, press checks
and delivery
. Scan artwork, assemble files and proof to customer for printing
approval
. Create files to print on a Heidelberg QMDI 46-4 offset press
. Assist in the completion of offset jobs by operating the
cutter, booklet maker and folder
. Create large format image files to print at a maximum size of
60"x30'
. Laminate and mount printed and supplied artwork to substrates
as needed
. Responsible for maintenance on large format color plotters,
laminating machine and laser printers
. Order supplies and materials required to complete jobs
Macintosh Technician
Frontex - Frontier Vision Technologies
Newington, CT
October 2000 - June 2001
. Installation, instruction and/or repair of Macintosh systems at
client's locations
. In-house diagnosis and repair of Macintosh computers
. Repair and/or install large format plotters, laser printers and
their required software
Digital Color Specialist
Joseph Merritt & Company-Merritt Color Imaging Division
Hartford, CT
December 1996 - April 1998
. Install and maintain a network of eight Macintosh computers,
two color copiers and two large format
printers
. Responsible for the design, fabrication and installation of
Scotchprint graphics onto a variety of
surfaces including vehicles, walls and floors
. Create and print large format graphics at a maximum size of 49"
x 20'
. Laminate and mount graphics to an assortment of substrates
. Drum scan, retouch and color correct customer artwork
. Communicate with customers regarding progress and issues with
their printing jobs
Graphic Designer/Office Manager
Colorgraphix
Oxford, CT
May 1993 - December 1996
. Create camera-ready artwork from customer concepts
. Provide customer service including order entry, approvals and
delivery of finished products
. Manage three employees in a small office environment on
creative ideas, production and deadlines
. Optimize the work environment to reduce miscommunications,
improve efficiency and reduce stress
Education
Western Connecticut State University, Danbury, CT
. Bachelor of Arts, Graphic Design, May 1995
. Bachelor of Arts, Illustration, May 1995
Awards & Achievements
Eagle Scout
Ad Altari Dei & Pope Pius XII religious medals
Brotherhood Order of the Arrow member
Past executive board member of Tau Kappa Epsilon Fraternity (TKE), Tau Zeta
Chapter
Hobbies
Spending time with my family and pets, any type of home improvement,
racquetball, home theater & sound
systems
Proficient in these programs
Mac OS 8 - OSX Quark Xpress Adobe Illustrator
Adobe InDesign
Adobe Photoshop Adobe Acrobat & Distiller Filemaker Pro
Eudora Pro
Macromedia Freehand Microsoft Word Microsoft Excel Microsoft
Outlook
Microsoft Publisher Retrospect Backup Software
References
Available upon request.
Contact this candidate