Sales Representative

Courtney Patterson

**** ******* ** ********@*****.***

Indianapolis, IN 46254 317-***-****

Highly motivated and formally trained sales and marketing professional with

PROFESSIONAL PROFILE

demonstrated ability to exceed performance goals, improve customer satisfaction

levels, solve problems and build lasting relationships

Indiana University - Kelley School of Business, Indianapolis, IN

EDUCATION AND TRAINING

Bachelor of Science in Marketing

Anticipated Graduation: May 2010

Indiana University - Kelley School of Business, Indianapolis, IN - May 2006

Business Certificate Program

Concentration: Business Foundations

Formal 3 Week Corporate Sales Training

RELATED COURSEWORK Business to Business Marketing

Sales Management

Advertising & Promotion

Sales Representative 9/2008 - 10/2009

SALES EXPERIENCE

www.ups.com

United Parcel Service

Indianapolis, IN

• Increased account base by 5% over previous year.

• Provided high quality customer service to sustain customer base

and acquire new business.

• Participated in company trade shows to generate new business

opportunities

• Maintained and updated customer information via windows based

Customer Relationship Management tool.

• Developed a best practices presentation for cold calling, time and

territory management

• Managed territory in the Northwest - West side of Indiana,

including areas such as Crawfordsville, Lafayette, and Zionsville.

Inside Sales Representative 5/2006 -7/2008

DHL Global Mail

Indianapolis, IN

• Performed cold calling to obtain new business to either be closed

internally or passed to an outside sales resource.

• Negotiated and closed on mid cap to low cap accounts.

• Worked with Account Executives on scheduling appointments

with valid sales opportunities

• Assisted in closing the sale by answering technical questions

through external research and internal use of the Customer Relationship

Management (CRM) system.

Member, National Sales Network

ACTIVITIES

Organizer, Lawrence North Class of 1999 Alumni

Excellent communication and people skills, self starter, quick learner,creative,

OTHER SKILLS

solution orientated,reliable, and organized. Proficient in Microsoft Vista, Windows

XP, PowerPoint, Word, Excel, Explorer and Salesforce.com.

Contact this candidate