Sales Technical Support
Resume:
Nii-Oblie Ardayfio
*** ********* **** # *** *******, CA 94610
*********@*****.***
Summary of Qualifications
Over 10 years of outstanding, professional technical support and results producing
experience.
Proficient at effectively adjusting solutions to specific situations and diverse audiences to
ensure
information is clearly understood. Highly motivated, flexible and able to adjust to any
environment. Proven ability to organize, motivate and work effectively with others. Hands-
on problem solver with patient attitude for handling objections.
Professional Experience
Business Application Coordinator (BAC) - Kaiser Permanente
2008 – 2010, Emeryville, CA
Proficient in EPIC inpatient application implementation and workflow integrations.
Implementation support: Health Connect (Epic) Inpatient suite in Northern California Kaiser
Facilities - specializing in Preoperative Services, Adult Services (Med/Surg), Emergency
Department, and Interventional Services (Gastroenterology, Interventional and Cardiac Cath
Labs).
Provide training and support for end-user (RN, MD and RT) during transition to EMR.
Support end-users with system enhancements and changes.
Maintained current knowledge of application systems, interfaces, reporting processes, and
data capture.
Received recognition from nurses at numerous hospitals for excellent support.
Assigned as liaison between nurses and technical staff to resolve implementation issues.
Facilitated the setting up of workflows, process diagrams, and job aids.
Retail Sales Consultant - AT&T Mobility
2005 – 2008, Walnut Creek, CA
Excelled in building rapports, established relationships, obtained commitments and
performed follow up for strategic and complex sales.
Coordinated and responded to complex customer telecommunication requests.
Professionally handled and resolved customer complaints to everyone’s satisfaction.
Implemented a strategy to reduce product returns resulting in customer satisfaction and
revenue gains.
Exceeded monthly sales goals on regular basis; 122% average, resulted in higher revenues
for the company.
Received annual award for Highest Accessories and Features Sales.
Nii-Oblie Ardayfio Page
Two
Audio/Video Specialist - Circuit City
2001 – 2005, Emeryville, CA
Initiated product introductions and demonstrated audio/video functionalities to build
customer interest.
Performed setup and configuration support for customers of their new home/office theater
equipment.
Provided technical support in hardware troubleshooting after the sale.
Trained new staff on technical know-how of solving customer issues.
Technical Support – Good Guys Stores.
1997 – 2001, Hayward, CA
Provided technical support in hardware troubleshooting.
Provided both technical and administrative assistance to field technicians through the call
center.
Scheduled service calls for technicians to coincide with the customer’s availability.
Followed up with customers to ensure the company’s high standards of excellent service was
provided.
Received multiple accolades for excellently resolving customer issues and escalations.
Education/Training
San Francisco State University, San Francisco, CA
B.A., Political Science
Nashville State Community College, Nashville, TN
Basic Electronics/Digital Technology, Certificate
Awards and Achievements
EPIC – Clinical Inpatient Implementation (Kaiser Permanente Health Connect)
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