Sales Customer Service

MICHAEL A. GARCIA

**** ********** #*** *******, ** 79098

210-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Highly consultative Enterprise Solutions Consultant with proven ability to exceed yearly quotas.

Skills in leading cross-functional teams, managing complex sales processes from cradle to grave,

and maintaining concise sales forecasts. Proven ability to manage key partner account

relationships and large-scale projects.

EMPLOYMENT

THE PLANET IT HOSTING EMPLOYED (2009-2010)

Global Account Manager Houston, Texas

• 114% Quota obtainment for 2009 without ramp quota.

• Established 3 of The Planet’s first fortune 500 partners.

• Closed The Planet’s first 5 Global 1000 managed hosting clients.

• Grew existing customer client portfolio by 64% in first 8 months.

• Drove 60% of yearly number from reoccurring channel partnership revenue.

• Present managed hosting solutions to C-level executives and senior management in Global

5000 companies.

• Extensive complex solution-based sales experience with a proven track record of success.

• Negotiate appropriate pricing, service level, and legal terms with clients.

• Successful project management experience working with solutions engineers, DBA’s and

professional services teams.

• Maintain 5x sales pipeline through cold calling, referrals, and traveling in the field.

• Accurately forecast and manage sales pipeline using SalesForce.

• Superior Technical Skill knowledge Base (Microsoft, Linux, Cisco, Dell, HP, EMC SAN,

VMware, Verisign, NetApp, Commvault, Cloud storage, Cloud computing)

RACKSPACE MANAGED HOSTING EMPLOYED (2007-2009)

Enterprise Solutions Consultant San Antonio, Texas

• Exceeded $4.2 million dollar yearly quota.

• Drove 45% of yearly number from reoccurring channel partnership revenue.

• Present managed hosting solutions to C-level executives and senior management in Global

2500 companies.

• Extensive complex solution-based sales experience with a proven track record of success.

• Successful project management experience working with solutions engineers, DBA’s and

professional services teams.

• Maintain 5x sales pipeline through cold calling, referrals, and traveling in the field.

• Accurately forecast and manage sales pipeline using SalesForce.

• Superior Technical Skill knowledge Base (Microsoft, Linux, Cisco, Dell, HP, EMC, VMware,

Verisign, NetApp, Commvault)

CATAPULT SYSTMES CORP. EMPLOYED (2006-2007)

Senior Account Executive San Antonio, Texas

• 134% 2007 YTD obtainment based upon a $2.1 million dollar quota

• Cultivate revenue opportunities in Fortune 2000 companies and public sector organizations

• Sell high-value, multifaceted technical solutions to CIO’s and other senior level management

• Direct pre-sales efforts by delivering client presentations, coordinating technical resources,

and writing engagement proposals and contracts

• Develop trusted partnerships and project opportunities with Microsoft field employees

• Meet and present solutions to C-level executives.

NEW HORIZONS COMPUTER LEARNING CENTER EMPLOYED (2002-2006)

Enterprise Account Executive San Antonio, Texas

• President’s Club member 2003, 2004, 2005, 2006 - $1.5 million/year annual sales

• Developed comprehensive corporate training solutions for clients.

• Developed and executed sales strategy in market/territory for growth of New Horizons’

portfolio of products and services.

• Collaborate with technical staff to execute on solutions.

• Meet and present solutions to C-level executives.

• Managed over 125-company portfolio.

• Develop and sell to new clients and identify new sales opportunities for existing products &

technology.

• Interface with clients in targeted market segments to understand business needs. Consulted

with clients on how to increase revenue through human capital investment.

• Responsible for acquisition, development and retention of key major accounts.

INERTIA TECHNOLOGIES EMPLOYED (2000-2002)

Co-Founder San Antonio, Texas

• Co-founded startup consulting firm and sold to private company in 2002.

• Took a self funded startup with only 2 partners and grew company to 19 employees in first

year.

• Bought out 1ntwebhosting LLC and doubled Inertia’s billing revenue in 2 nd year of business.

• Responsible for hiring, developing, & managing sales team to provide support in driving new

business

• Responsible for hiring, developing, & managing a technical team

• Maintained department budgets and reported quarterly expenditure forecast

• Built strategic alliances with other technology based companies that offered referral and

reseller solution for development and design projects

• Managed and built reseller hosting program for 1ntwebhost.com ( subsidiary of Inertia

Technologies)

RACKSPACE MANAGED HOSTING EMPLOYED (11/99-5/00)

Network Engineer San Antonio, Texas

• Supported 3000 Server Data Center for upstart Internet company

• Setup, configure and troubleshoot local and wide area network.

• Supported Cisco network. Setup, configure and troubleshoot: Cisco Routers - GSR

12000, 3500, 2501, Cisco Switches- Catalyst 1900, 2900, 3500

• Monitored and maintained networks, routers, and servers

• Supported internal IT department. Setup and troubleshoot all internal desktop and laptop

PC’s.

DELL CONTRACT COMPLETED (9/99-11/99)

Sr. Laptop Technician Austin, Texas

• Assist fortune 500 IT departments setup, configure, and troubleshoot laptops

• Troubleshoot hardware, software applications, and installation problems

• Instruct onsite technicians how to tear down and assemble their laptops and provide

resolutions on technical and service issues.

• Train and evaluate all new level 1 and 2 technicians

• Managed and supported Level 1 Customer Service Reps.

• Responsible for the documentation and simulation of escalated customer issues to find

solutions and fixes to problems.

• Supported field service technicians on the telephone during on-site service when needed.

• Dispatched additional service and parts as necessary.

MICHAEL A. GARCIA

2001 Westheimer #533 Houston, TX 79098

210-***-**** ***************@*****.***

USAA CONTRACT COMPLETED (2/99-9/99)

E-Commerce Support Specialist San Antonio, Texas

• Selected for Beta testing of new E-commerce website

• Resolve and document all know technical issues

• Provide technical support for customers on operational and maintenance of the USAA Website

• Monitored Local area network connectivity and desktop configurations for secure access to the

Internet.

• Monitor and resolve all security issues

SR. ACCOUNT EXECUTIVE CONTRACT COMPLETED (1/99-9/99)

Intel Corporation San Antonio, Texas

• Selected for exclusive P-III Semiconductor launch campaign

• Service existing client companies through training regional channel partners

• Establish specific quarterly sales & operations goals for channel partner, develop

implementation plans, & manage to achieve the desired results.

• Manage to achieve specific financial results; assure that preset goals are meeting

established quotas.

• Maintain control of budget, assuring profits forecasts are achieved.

• Provide direction, coaching, & mentoring to the technical personnel to ensure goals are

reached by: Ensuring that there is a consistent pipeline of prospective business for sales personnel.

• Responsible for training computer technicians in various markets to install, update, and

service Intel based computer systems.

EDUCATION

PERCEPTUAL SELLING 2007

M3 Learning San Antonio, Texas

REAL SELLING FOR IT PROFESSIONALS 2007

Improved Performance Group San Antonio, Texas

CISCO ICND, MICROSOFT 2003 SERVER, IT PROJECT+ 2005

New Horizons Computer Learning Center San Antonio, Texas

IT SPIN SELLING 2004

Huthwaite Institute Denver, Colorado

BUSINESS ADMINISTRATION / SPEECH MINOR 1996

The University of the Incarnate Word San Antonio, Texas

HIGH SCHOOL DIPLOMA 1993

Robert E. High School San Antonio, Texas

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