Customer Service Insurance
Resume:
Felicia Ann Williams
*** ****** *****, ******** ** 29506
Summary
• Possess good customer service experience and data entry skills
• Has extensive experience in a call center environment
• Familiar with making and receiving inbound and outbound telephone calls in high volume areas,
and able to multi-task at a fast pace.
• Proficient in word, excel and PowerPoint.
EDUCATION
• Bachelor’s Degree - Limestone College Gaffney, South Carolina 06/2007 TO 05/2009
Was attending Limestone Online for Psychology, and just recently changed schools to Colorado Tech
Online, for Medical Billing and Coding.
Technical Skills
Word, Excel, PowerPoint
Professional Experience
Assurant Group (Thru Kelly Services) Florence, SC
3/2009 TO 9/2009
Hazard Insurance Processor
• Making outbound calls about customer homeowners insurance
• Gathering renewal information and keying in the information
• Making renewal payments to insurance agencies for h/o insurance
• Taking some inbound calls about h/o insurance accounts
• Faxing out documents, if needed
Markette Florence, SC
11/2007 TO 12/2008
Cashier
• Opening and closing the store
• Running the register, and handling different method of payments
• Cash handling and some Customer problem solving
First Cellular/SunCom, Florence, SC
04/2005 TO 10/2007
Manager
• Opening and closing the store
• Counting monthly and daily inventory
• Cash handling and receiving customer’s payments, making bank deposits
• Making schedules, hiring and firing, customer support
• Customer problem solving
• Mail Sorting, and sending packages
Loans Plus Lake City, SC
09/1999 TO 11/2004
Sr. Customer Service Representative
• Handling inbound and outbound calls
• Taking applicants information for new accounts
• Taking payments for accounts; Collections
• Doing some light field calls; calling past due/delinquent accounts
• Renewing loans for existing customers
• Customer Problem Solving
• Sending out packages via UPS, and mail courier services
Contact this candidate