Akil Khalid Lloyd

**** ******* ****** ****, ***. M-91

Chattanooga, Tennessee 37421

423-***-****

abms96@r.postjobfree.com

Objective

To obtain a job in Human Resources, where my corporate training background

and skills can be utilized to enhance employee relations.

Education

February 2009-August 2010 Master of Science Administration

Central Michigan University

Concentration: Human Resources Administration

August 2002-May 2005 Bachelor of Science

Middle Tennessee State University

Major: Mass Communications

Concentration: Public Relations

Experience

June 2007-Present Training Specialist

SupportSeven, Chattanooga, Tennessee

. Temporary Supervisor for trainees as they

transition from training to the production floor.

. Travel extensively between sister call center

located in San Jose, Costa Rica.

. Execute and facilitate instructional design for

all representatives in a call center.

. Coach and train company policies and procedures

in an ever-changing call center environment.

. Develop and design training programs specified to

serve client needs.

February 2007-June 2007 Verification Specialist

SupportSeven, Chattanooga, Tennessee

. Provided client consultation regarding loans and

services.

. Processed daily correspondence from clients

through email, fax, and telephone.

. Provided timely decisions on loan procedures,

approvals, and denials for clients.

. Adhered to company security policies by

validating identity and employment for each

client.

August 2006-February 2007 Customer Care Representative

T-Mobile, Chattanooga, Tennessee

. Took inbound and made outbound calls to and from

T-Mobile customers.

. Provided customer consultation for account

services.

. Authorized bill payments for T-Mobile Customers.

September 2005-August 2006 Floor Supervisor

SupportSeven, Chattanooga, Tennessee

. Managed and Created employee schedules.

. Trained staff on current and new policies and

procedures.

. Facilitated weekly team meetings on goals and

progress.

. Acted as a liaison between staff and company

administration.

. Created and submitted weekly reports outlining

employees' statistics for their work volume and

attendance.

December 2004-May 2005 Intern

WMOT 89.5 Jazz Station, Murfreesboro, Tennessee

. Promoted upcoming events through advertisements

and word-of-mouth reporting.

. Assisted program director with scripting for

commercial broadcasts and commercials.

. Prepared weekly press releases, keeping the MTSU

community abreast of events.

. Researched and provided adequate feedback on

shows before and after they were aired.

Certifications

2009 Designer Learning Certificate

American Society of Training and Development (ASTD)

Honors and Activities

Fall 2008-Present Member of American Society of Training and

Development (ASTD)

Summer 2008-Present Member of Young Professionals Association of

Chattanooga

Volunteer Work

Fall 2005-Present Tutor and Mentor for high school students

. Assist with homework and daily activities.

. Counsel, coach, and develop in preparationfor

post high school life.

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