Project Manager Management

Business Application Delivery Manager

An experienced product and project management professional with 8 years

experience seeking a position that promotes motivated and resourceful

individuals. Ability to understand and synthesize complex product knowledge

and articulate business needs executing all phases of the product and

project lifecycles; technically savvy and comfortable communicating with

cross-functional and executive teams.

Areas of Strength

Software Product Lifecycle Relationship Management

Project Management Business and Technical

Sales and Product Enablement Specifications (MRDs)

Strategy Development

Awards and Certifications

PMP Interaction Design

NIH Research Certification .Net Master Certification

Professional Experience

Product Manager

LanguageMate, New York, NY (2009 - 2010)

Products that increase the quality and reach of healthcare service provided

by educating and empowering professionals to overcome language and cultural

barriers.

. Deliver client-focused solutions by eliciting, analyzing and effectively

translating business needs into clear, concise function specifications

for web-based applications: researched and monitored competitive

offerings, identified core product positioning, articulated distinctive

competence to the executive team, identified strengths, weaknesses,

opportunities and threats in the relevant markets

. Successfully deliver defect-free, strategically aligned technology

solutions within agreed timeframe and specifications: set product

direction, defined product strategy and built product roadmap, defined

requirements, and created software products; responsible for the product

planning and execution throughout the product lifecycle

. Market research: monitored trends in emerging markets, gathered and

presented information about the potential market size and competitors,

analyzed and interpreted data to present reports, prioritized product and

customer requirements

. Communicate with internal and external customers: conveyed client needs

to technical teams to effectively build software, served as point person

for any product questions across sales, marketing, development and

customer service

. Conducted build versus buy analysis: created a model of IVR Technology

components and highlighted ROI with consideration to uniqueness of

business need, availability of components, dependency, complexity, and

cost

. Developed and implemented educational tools: worked closely with SMEs to

identify educational needs and develop educational content

. Created prototype demonstrating integrated technology solution:

identified reusable components, documented business and technical

requirements, designed user interfaces, QA deliverables

. Delivered MRDs and PRDs: executed roadmap, prioritized features, detailed

descriptions, and corresponding justification

Senior Project Manager

MedAssets, Dallas, TX (2006 - 2009)

MedAssets provides leading revenue cycle management technologies to a broad

range of healthcare providers.

. Directed product management of standalone and suite of products: Set

strategic direction based on customer needs and business goals, lead

onsite and offsite teams to successfully develop, enhance, maintain and

support software products nationally.

. Business Process Management Team (BPM): Served as SME on product and

project management processes for the integration of internal systems.

Defined process, queries, and forms used with CRM, SharePoint, and other

systems.

. Produce quantitative analysis of product performance across segment on

monthly basis: Using COGNOS and CRM identified key product metrics for

sales, marketing, client services, operations and development to produce

a monthly product scorecard for all products in the revenue cycle

segment. Tracked sales pipeline, marketing activity, implementations,

client attrition, and technical debt.

. Lead introduction of a product into a new market: Employed agile project

management strategies and techniques to effectively plan, schedule,

document, and deliver the product to market in keeping with client

expectations.

. Conducted a pricing analysis of the flagship product: Evaluated P&L

statement and supporting detail of business segment; made recommendations

for cost allocation across products and calculated margins quarterly to

produce a break-even point used during sales negotiations. Produced a

detailed breakdown of department and associated cost centers as part of

cost model recommendations.

. Created templates for product plans, release plans, budgets for

capitalized hours, and user stories: Worked closely with the SVP of

Product Management and VP of Development to evolve a product framework

that incorporates pragmatic marketing, goal-based design, and agile

development to manage and monitor workflow.

. Recommend product positioning based on market data: Review KLAS scores

and client feedback quarterly; identify potential opportunities and

threats.

. Decreased cost of loading managed care agreements by 25%: Identified key

pain points for the contract loading staff, created a project charter and

project plan; managed the initiative to produce an improved web contract

loading interface that functions seamlessly with existing legacy

application. Maintain project capitalized hours for accounting.

. Lead design storm sessions: provide a forum where a deep dive can be done

of ideas for product functionality; deliverables from these sessions are

user interface designs. These designs are refined with user acceptance

criteria for development.

. Managed the migration of clients to new product: Coordinated account

management, training and development activities between east and west

coast divisions.

. Served as point person for assigning priority, scheduling, and tracking

critical product upgrade: Maintained list of customers receiving accounts

receivables product upgrades, coordinated scheduling across departments

for implementation, training, and customer support; tracked and escalated

customer upgrade issues needing development; maintained metrics for

tracking project progress.

. Guided the stabilization of the strategic pricing product: Tracked error

rates and produced Kano model to increase effectiveness of development

efforts. Traveled to offices in Dallas and Seattle to build working

relationships and coordinate efforts.

. Created and implemented communication plans for product segment

initiatives: Recommend format and frequency of documents, meetings,

planning sessions, and agendas.

. Function as administrator for Rally software (agile project management):

Manage users, teams, project hierarchies, reporting options, sharing of

web mash-ups, and creating of shared views.

Technical Project Manager

Lighthouse International, New York, NY (2002 - 2006)

A healthcare provider and leader in the field of vision rehabilitation

. Integrated systems providing a $200,000 yearly savings: Analyzed current

and legacy systems, modeled data objects and flow of information,

documented business requirements, and provided optimal seamless

integration solution that met business objectives while minimizing

development.

. Reduced operations time for registration and triage of customers by 75%:

Tracked the business flow of information using Visio diagrams revealing

inefficiencies by providing a visual view, which was then used to

optimize the process from 2 hours to 30 minutes.

. Led design of over 400 screens: Created user interfaces for 15 modules

with over 20,000 data elements used for electronic data capture of health

information.

. Performed business analysis of operations: Served as a business analyst

and documented the requirements for a client record keeping and clinical

team performance management system. Developed over 700 pages of business

cases, business objects, Visio diagrams, business rules, functional

requirements, and technical specifications.

. Point of contact for all technical issues and upgrades: Leveraged

knowledge of product architecture and technology to recommend solutions,

upgrades, migration strategies, integration approaches, hot fixes, and

use of new technology.

. Manage ongoing changes and enhancements of application: Established

change control process and documentation, guide change discussions during

weekly meetings providing technical insight, conduct impact analysis and

estimations based on application architecture, manage code development

with offshore and/or onsite teams to coordinate testing and release of

patches.

. Mitigated the daily loss of $16,000 in man-hours: Rate at which problems

were being reported exceeded the rate that solutions could be provided

remotely from NY due to the time difference. Traveled to India to

expedite development time and facilitate communication with the 30-member

team.

. Maintained Development, Testing, Training, and Production Environments:

Created different environments for the stepped release and approval of

patches, enhancements, and service packs. Organized and conducted

training sessions of the application and new features.

. Developed quantitative and qualitative reports: Gathered the reporting

requirements from executive management, research, marketing, and sales

department. Designed reporting database, used DTS packages to transfer

data, and Reporting Services for report development and management.

. Decreased the cost and risk of budget overruns on a critical project: As

part of an RFP, created a Statement of Work (SOW), a preliminary work

break down structure to increase the estimating accuracy, and recommended

technology. This allowed me to negotiate a fixed price contract that was

28% under budget.

. Migrated Data from legacy system to current system: Designed a migration

strategy and developed the SQL and DTS packages necessary to successfully

migrate over 1 million records from VAX system to SQL server.

. Improved the flexibility and maintenance efficiency of the billing

system: Leveraged the existing documentation and designed a general

structure for the insurance profile that was used across all insurances

allowing for modifications to be made by the business team without

technical intervention.

. Saved 15% from the original budgeted cost: Created a flow chart to

visually display the movement of data finding several points where the

business processes could be refined allowing for the reduction of screens

while still maintaining functionality.

. Created the guidelines used for the development of over 10,000 test

cases: For acceptance of the Critical Business Application, proper

guidance was necessary to ensure both technical functionality and that

the needs of the business were met.

Software Engineer & Research Assistant

Dataman Lab, Piscataway, NJ (2000 - 2002)

A leading Wireless Technology research laboratory in academia at Rutgers

University

. Designed and Developed Proxy Server for Wireless Devices: Analyzed

existing C code, redesigned to function as a proxy server, and coded new

design to extend the range of wireless sensor network based on White

Paper about Directed Diffusion Routing.

. Researched Solution to Hand-Off Problem: Research & develop solution to

Hand-off problem in mobile wireless network. Created Signal Strength

responsive SINK that using water-mark threshold theory.

. Secured research funding for one-year: Part of a three person team sent

to Twenty-nine Palms Marine Base to present and conduct experiments for

DARPA of ongoing research that required onsite code modifications due to

dynamic site conditions.

Notable Skills, tools, GENERAL KnoWLEDGE

Languages Fluently speak, read and write in Spanish

Tools MS CRM (Customer Relationship Management), MS Project,

MS Office, Visio, OneNote, SharePoint, Solomon, Cognos,

KLAS, Rally, Mingle, Salesforce.com

Products Built Electronic Medical Record (EMR), Contract Manager,

Receivables Manager, Denials Manager, Strategic Pricing,

MyMentor, Cost Manager, CDM Manager

Workflow Management System, Healthcare IVR Application,

Profitability Analysis

Education

Certificate in Leadership 2009

University of Texas

Masters in Business Administration 2007

University of Phoenix

Bachelor of Science, Computer Science 2002

Rutgers University

LinkedIn.com RECOMMENDATIONS

"If I had to boil all of Edward's professional qualities down to one single

word I would choose "passionate." He is deeply committed to his craft and

will research, learn and gather as much information as possible as to make

himself a subject matter expert. His commitment to excellence is second to

none." Wade Wright, VP, Software Development, MedAssets managed Edward

indirectly at MedAssets

"Edward is a passionate, goal-oriented Project Manager. He's skilled at

getting to the heart of an issue and tireless in making sure they are

resolved. He works extremely well facilitating communication between

development staff and business experts and management to proactively

eliminate communication problems. His sense of drive and excitement serve

to motivate and excite any team that he works with. He is extremely fair

with disputes, and is able to empathize with all those involved making for

a well-informed decision in any case. He sees past the day-to-day

requirements, and makes sure all involved with a project understand how all

pieces of a project effect the final deliverable. He is extremely willing

to pioneer new styles of team management, and served as a ScrumMaster when

it was still new within the organization." Jason Nadal, Director of

Development, MedAssets worked directly with Edward at MedAssets

"Edward is hardworking, honest and fair. As a project manager and scrum

master he has fostered an environment that encourages innovation and

constant improvement while protecting us from outside interruption. He

knows how to take complex business problems and explain them in a way that

makes sense. Any company would benefit from having someone with his insight

and strength of character. I enjoy working with Edward and I would welcome

opportunities to do so again." Brian Mavity, Senior Software Enginner,

MedAssets worked indirectly for Edward at MedAssets

"Edward is an expert in project management, and has the ability to very

quickly come to speed in a new domain. When he is involved in a project,

his passion and commitment are infectious. He always maintains a

professional attitude. It was a pleasure to work with him at Accuro and

MedAssets." James Hoffman, President & Chief Operating Officer, Accuro

Revenue Management, Accuro Healthcare Solutions

"I've know Edward for several years and we were very fortunate to have his

skills on our software project. He was not only technically knowledgeable

but an excellent communicator as well - able to translate into plain

English highly technical concepts and communicate clearly and

professionally with technically-challenged clinical staff. His diplomacy

skills were also evident, which enabled the technical team to work smoothly

with demanding clinical staff. We would never have implemented a new system

without him." Joe Laurenzano, Manager, Lighthouse International worked with

Edward at Lighthouse International

"I worked with Edward on a data migration project from a legacy system to a

.NET application over SQL Server. Edward's hands-on management approach

during design and development phases in the project helped us resolve

issues quicker and motivated us to work harder. I would enjoy working with

Edward on any project." Michael Hill, Director of Systems Development,

Lighthouse Interantional worked with Edward at Lighthouse International

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