Manager Service

**** **** ******** ******

Indianapolis Indiana **203

Home Phone 317-***-****

CellPhone 317-***-****

*************@*******.***

Summary of Qualifications

Marketing and Sales professional with over 25 year's management

experience specializing in product services and warranty with a

global leader in consumer electronics responsible for $30 Million

Warranty Budget and 30+ direct reports.

Managing Warranty, Field Service, Service Contracts, Technical

Training, Technical Publications, Technical Call Center, Web Master,

Reverse logistics and contributing over $1 Million in profit annually

with 45% ebit.

Proven track record interfacing with marketing and sales

organizations of key and national accounts (Best Buy, Walmart, Sears,

Aarons, RentaCenter, Circuit City, etc.) to resolve issues, foster

customer satisfaction and maintain positive relationships.

Responsibilities include, budget, cost control, quality, safety,

legal compliance, Systems integration, customization and project

management. 20+ publications.

Professional Experience Thomson(Formerly RCA,GE Consumer Electronics

Indpls, IN 1978 -Current

2004-October 2009 Manager, America's Warranty, Service Contracts &

Field Services, President TCE Direct Marketing Inc. Florida

corporation

2001-2004 Manager, America's Warranty & Field Service Operations

1997-2001 Manager, America's Field Service

1995-1997 Manager, America's Warranty Operations

1992-1995 Manager, Warranty & Technical Publications

1989-1992 Manager, Technical Publications, Technical Training and

Sales Training

1986-1989 Manager, Technical Training

- Technical Training Specialist

- Engineering Technologist Integrated Circuits, New Products

Laboratory

- Engineering Specialist, Component Engineering,

Pre RCA Ground Radio Equipment Repairman,

United States Air Force

Education Associate Degree EET

ITT Technical Institute Indianapolis, IN

AS, Electronic Engineering Technology

Graduated With Honors

Ground Radio Equipment Training, Keesler Air Force Base,

Biloxi, MS

Air Force University

Basic Electronics, Graduated w/Honors

Leadership, Squadron Student Leader

Other Training

Effective Communication and Presentations RCA Corporation

Finance for Nonfinancial Managers, Purdue University continuing

education.

Time Management, Purdue University continuing education.

Other Proficiencies

SAP, Service Bench, SCAN, Microsoft Excel, Word, Access, Project,

PowerPoint, Outlook, Internet, Basic

Experienced in fast-paced environment managing multiple tasks

simultaneously.

Excellent understanding of systems and systems integration

requirements.

Comfortable interfacing with all organization levels.

Work well under pressure.

Excellent People Skills and Oral communications.

Achievements/awards

NESDA National Friend of Service Award & NESDA Regional Friend of

Service Award

Sears Chairman's Award for partners in service & Sears Partners in

Progress Award multiple times

Aaron's Vendor of the Year multiple times

Best Buy Vendor of the Year

Af

fi NESDA ADVISORY BOARD MEMBER

li Reverse Logistics Association Consumer Electronics Committee

at CEA Service Education Subcommittee

io

ns

References available upon request

Contact this candidate