Customer Service Sales

Andrew Mitura

**** ***** ***.

Philadelphia PA **149

C: 215-***-****

E-Mail: *******@*******.***

Objective

To obtain a position in Information Systems, that allows for Professional,

Educational, and Personal growth.

Employment

Jun'09 - Aug'09

Jun'00 - Present

Oct'07 - Aug'08

Paragon Consultant @ Merck & Co., Blue Bell, PA

Operations Analyst / eDiscovery Analyst

. Siebel / SQL Navigator software reporting associate.

. Averaging 100 cases per day.

. Responsibilities include:

o Following strict SOP guidelines for:

. Analyzing case requirements.

. Extracting information from the Oracle 9i database and legal

database, via Siebel, SQL Navigator, and Documentum.

EPM MARKETING, Collingdale, PA

Operations Manager / Sales Associate

. Contributing to net sales between $15,000 and $250,000 per event

. Responsibilities include:

o Setting up and breaking down of stands inside venue.

o Customer service.

o Monitoring and analyzing sales using SWOT or Strengths, Weaknesses,

Opportunities and Weakness protocols.

o Completing settlement of events. This involves:

. Counting in and out of artist merchandise.

. Paying artist and, or the venue a sales commission.

. Software used: Microsoft Excel

Iron Mountain Inc., Collegeville, PA

Systems Analyst

. Completed an average of 150 inventory requests per week. Requests

include medical records, inventory, or supply lists.

. Responsibilities include:

o Wrote custom software/GUI to maximize time management to finish

requests.

o Sent results to customers via File Transfer Protocol, hard copy

document (paper), or CD.

o Employed Project Management to help forecast future tasks.

Education

Jun'07 - Dec 2009

Jun'08 - Present

Jan'03 - Dec'06

Aug'91 - Jun'95

Software Languages:

Certifications:

Hardware

Skills:

Hobbies and Interests:

Holy Family University, Philadelphia, PA

M. S. Information Systems Management (MSISM)

GPA: 3.8

Pennsylvania State University, Abington, PA

Certifications

Holy Family University, Philadelphia, PA

B. A. Computer Management Information Systems (CMIS)

GPA: 3.33

Roman Catholic High School, Philadelphia, PA

Diploma

Query Languages: SQL, PL/SQL

Web Design: ASP, CSS, FrontPage 2003

Forensic Analysis: Pro Discover, FTK, Secure Clean

Microsoft Office Suite: Word, Excel, Power Point, Project, Visio, Access

Object Oriented Programming: C++, VB.NET 2008, and Progress Software

Oracle10G (Pennsylvania State University, 2009)

Java (Pennsylvania State University, 2009)

C#.Net 2008 3.5 (Pennsylvania State University, 2009)

ASP.Net 2008 3.5 (Pennsylvania State University, 2010)

ADO.Net 2008 3.5 (Pennsylvania State University, 2010)

Proficient in CompTIA A+

Proficient in NETWORK+

. www.AndrewMitura.com

o Written using Visual Studio 2008. Incorporating pure ASP.NET,

C#.NET, CSS, DHTML, HTML, Cookies, Query Strings, and connected

via OLEDB connection to a Microsoft Access database.

o Site requires users to enable cookies on their computer to view

total site.

. www.AndyMitura.com

o Collection of all school projects, and my current projects.

o Written using FrontPage 2003. Incorporating JavaScript, HTML,

CSS.

o This project was done for a Business Analysis project.

> References available upon request

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