Project Customer Service

Smita Khanzode Email: *****.********@*****.***

*****.********@*****.***

Phone: +1-561-***-****

OBJECTIVE

To enhance my skills, knowledge, and experience in Software Development. My

career objective is to make the fullest use of my knowledge & to grow with

the organization.

EDUCATION

SSC (K.V Chennai, C.B.S.E affiliated, Passed out in 1999) 84.8%

HSC (K.V Chennai, C.B.S.E affiliated, Passed out in 2001) 86.0%

BE, Information Technology, Amravati University, Passed out in 2005

69.96 % (top 5% in batch)

SKILL SET

Operating Systems: Windows 9x, XP, Worked on Unix.

Technologies: Java, J2EE, Spring, Ibatis, Jasper Reports, Ajax, Java

Scripts, HTML,XML.

Tools & Utilities: MS Office, ANT

IDEs: RAD, WSAD, Eclipse, Intellij Idea

Servers: Tomcat, WebSphere (Inbuilt in RAD and WSAD)

Database: Sybase, Oracle.

Versioning Systems/Repositories: CVS, VSS, Subversion, Clearcase.

Certifications: Infosys Ceritified Java Professional.

WORK EXPERIENCE

A. JP Morgan Chase [March 2009 - April 2010].

Project - Prada: Pyramid

Team Size - 14

Role - Application Developer

Project Description:

PRADA is an acronym for Portfolio Risk And Daily earnings at risk Analysis.

Prada is a web-based Market Risk reporting application within the Pyramid

Risk Management suite. Positions and risks are captured in order to present

a global view of risk and stress results for risk managers and traders.

Work Profile:

. Technologies involved: Core Java, Spring, Ibatis, Jasper Reports,

HTML, JSPs, Servlets, Javascripts.

. Database: Sybase.

. Repositories for version control involved: Subversion, Clearcase.

. IDEs involved: Intellij Idea.

. Worked on the major enhancements for the product.

. Test Suites involved: JUnit Test Suite

Responsibilities:

. Point of contact for all Prada Web related issues.

. Responsible for individually delivering some of the most crucial

enhancements for the newer versions of the product.

. Ensuring a Test Driven Development environment as a process.

. Arranged regular KT sessions for new senior joiners in the team.

. Responsible for all Deployment and Release Management activities for

Prada web.

. Responsible for L3 level support for all web related issues.

. Responsible for regressive testing for all major enhancements

delivered.

. Involved in the Interview/Selection process of candidates for

inducting new team members into the project.

B. Sungard Technology Services [September 2007-Nov 2008].

Project - Aceva

Team Size - 27

Role - Software Programmer

Project Description:

Aceva enables management to directly impact the credit and collection

activities for strategic or major accounts by providing detailed analysis

relating to trade receivables and then offering the ability to initiate

action and tasks based on a configurable and custom set of criteria. The

product enables real time business insight and permits actionable

intelligence, resulting in enhancing customer service, increasing

productivity and expedites the management of exceptions. The product also

ensures tremendous improvement in the process.

Work Profile:

. Technologies involved: Core Java, Struts, Servlets, JSP, HTML,

Javascripts, Ajax.

. Repositories for version control involved: Subversion.

. IDEs involved: Eclipse.

. Worked on delivering few of the major enhancements for the

product.

. Worked on some major design changes for the product.

. Worked on ajaxifying the existing static web content of the

application.

. Worked on enhancing the process of authentication for the end

users.

. Received appreciation for delivering some major enhancements for one

of the newer versions of the product.

Responsibilites:

. Responsible for delivering some of the most crucial enhancements for

the newer versions of the product.

. Complete involvement in the development of the test cases for the

enhancements requested by the clients.

. Arranged regular KT sessions for the Testing project team, to

facilitate the System Testing and Integration testing.

. Responsible for regressive testing for certain enhancements delivered.

. Responsible for tracking the status of the requirements from the

client and incorporate suggested changes if any.

C. Infosys Technologies Limited, India (June 2005 - August 2007)

Project - CentrexMate

Client - AT&T, Hoffman Estates, IL, USA

Team Size - 12

Role - Module Leader

Project Description:

Centrex Mate also known as Plexar Mate is a web based application (11000

function points) which enables the business customers and end users of

Centrex systems to manage their telephone systems with ease. This online

application lets the user to manage their telephone lines without

intervention of customer care representative. User can directly place

orders from their desktops. The application involves the inclusion of

complex features, which can be modified by the use of the application.

Work Profile:

. Technologies involved: Core Java, Servlets, JSP, HTML, Javascripts,

Oracle 9.x, Unix

. Repositories for version control involved: CVS, VSS, CMS (AT&T's

proprietary tool)

. IDEs involved: RAD/WSAD.

. Have worked through all the stages of the Lifecycle for the project.

Have contributed prepared a comprehensive technical document (Client

Deliverable) for the FE-AI Module with the knowledge gained during the

System appreciation Phase.

. Worked as the Module In charge for the Front End /Application

Interface (FE/AI) Module.

Working as the Lead person at offshore for FE/AI Module. Responsible for

resolving design flaws existing in the application. Responsible to track

the defects logged in by the entire team during the Dev Testing, System

Testing and also UAT. Have been responsible for tracking the quality

related data for the module.

. Worked on Design Modifications of the Front End /Application Interface

(FE/AI) module

Was responsible for fixing major design fixes in the FE/AI module.

Working together with the experienced Client Onsite team, and suggest

design changes in the code. With proper analysis, all the designs

suggested have been approved by the client.

. EAR deployment

Since the application has regular releases, the application needs to be

deployed regularly. This involves a significant manual effort as input,

every time the application is deployed. Also, there is an immense amount

of resource dependability involved. Hence, it was decided to automate the

complete process of creation and deployment of the EAR files. Was

responsible as the Lead person for this work request, and the script was

successfully deployed.

Responsibilities:

. Responsible for System Appreciation of (FE/AI) part of Centrex Mate

application.

. Responsible for preparing High Level Design and Detailed Level Design

of the FE/AI modules.

. Responsible for development of the FE/AI.

. Responsible for Unit and Integration Testing.

. Responsible for allocating work to the FE/AI team.

. Responsible for review of the design documents and code developed by

the team.

. Solely responsible for the FE/AI delivery to client's production

system.

. POC for FE/AI from offshore.

. Responsible for updating status to client from offshore.

. Responsible for giving technical support during the production

deployment.

. Worked as the Defect Prevention Anchor for the Project for over a

year.

. Developed a Tool in Java to test the data authentication essential for

Defect Prevention.

. Nominated for RnR awards in Infosys based on the inputs received by

the users and a reviewing team for a Quality Tool developed.

. Responsible for consolidating data and analyze data for the

calculation for PQM Metrics.

. Responsible as the Configuration Controller for the Project for over 6

months.

. Was active from the Knowledge Management perspective as well. Received

the FrontRunner awards for the same.

HONOURS AND AWARDS

. Won 'Spot Award' across the Department for Initiative and excellent

performance at Infosys.

. Won the 'Knowledge Management Champ' twice across the project at

Infosys.

. Won the 'Configuration Management Wizard' award across the project at

Infosys.

. Nominated for Rewards and Recognition (RnR) award for creating a tool

that authenticated the quality of the data entered, enabling an

effective Defect Prevention process at Infosys.

. Received Client appreciations for many a request solved.

. Won Quiz competitions/crosswords conducted by Infosys on behalf of the

client, AT&T.

. Received written and verbal appreciations from the client, AT&T, USA

for work requests worked on solely and as a part of team as well.

. Received appreciations for the technical documents submitted in the

Infosys Common repositories. Also received awards for the same.

. Received prizes for extracurricular activities at Sungard.

. Organized team building sessions at project and BU Levels at Sungard.

. Received written appreciations for deliverables delivered in the most

optimized manner and in the stipulated time.

. Maintained top 5% throughout in undergraduate studies.

. Recipient of college scholarship for meritorious performance in

university exams.

. The Vice Chair Person at the IEEE branch in college.

. Outstanding student award from IEEE in college.

. Won awards in aptitudes and GDs conducted.

. Chief Editor of the 'Students Guidebook'.

. Student Coordinator for the Program Committee and was responsible for

managing every program conducted by IEEE.

. Member of ISTE in college.

References available on request[pic][pic][pic][pic][pic]

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