Customer Service Medical

LaKesia S Robinson

***** ***** ** #***

Laurel, Maryland 20707

United States

Home: *** - (483) - 8119

Work: 443 - (472) - 1429

WORK EXPERIENCE:

*/**** ** *******, ********* Room Coordinator (GSE- 11), Walter Reed Army

Medical

Center, Washington, DC

-Provides supply and procurement support to all assigned customers within

the Logistics

Support Branch (LSB) operating and recovery rooms, critical care units,

and/or outpatient

clinics on the floor.

-Order, receive, restock, and perform quality control actions of stocked

and non-recurring

medical and non-medical supplies for the supported customers.

-Utilize various automated logistics management systems and software, i.e.,

Defense

Medical Logistics Standard Support (DMLSS), PR-Web, and WRAMC-PASS, in

order to update

and retrieve data. Update, correct, and revise database for all assigned

activities

on the floor utilizing the Customer Area Inventory Management (CAIM)

module/application.

Coordinate within the Branch whenever changes are to be made.

-Establishes WRAMC logistical supply system requirements, determines

priorities, and represents Orthopedics, in scheduled and unscheduled

meetings.

-Develops functional logic for local systems in compliance with existing

directives and policy. Applies/tests changes to logistical systems through

the application of system change packages.

-Documents the effectiveness of changes and implements additional changes

required to comply with directives and policy.

-Evaluates, establishes, and maintains the systems controls for ongoing

logistical supply systems.

-Evaluates systems output based on changes to controls to ensure compliance

with directives and policy. -Assures compatibility among supply, financial,

transportation and procurement systems records. -Investigates unusual and

technical trends to effectively identify corrective actions to include

proposed system changes.

5/2008- 5/2009, Supply Technician (GS-7) Fort Meade, MD (Directorate of

Logistics)

-Serves as the assistant for Command Supply Discipline Program

Administrator.

-Responsible for conducting property accountability inspections and

providing evaluations

for installation supported units/activities.

-Provides instruction, supply technical expertise, established assistance

and audit

visits.

-Serves as Financial Liability Investigation of Property Loss

administrator, responsible

for reviewing, analyzing, and processing investigations for the

installation.

-Serves as the assistant Operations Officer for the organization,

responsible for

developing, preparing and executing organizational plans, policy and

guidance with

regard to logistical support, coordinates logistical requirements for

mobilization,

deployment, contingency plans, emergency, and readiness exercises.

-Serves as the assistant Security Manager for the Directorate, responsible

for planning,

coordinating and administering the directorates security program. Initiates

procedures

to maintain security; reviews clearance applications for new requests;

maintains

organizational security files; conducts security briefings; coordinates and

conducts

physical security inspections; executes bi-annual document review;

maintains key

control.

-Serves as the coordinator for the Single Stock Fund (SSF) initiative and

residual

budget duties after conversion. Reviews, tracks and monitors SSF Conversion

and Implementation

providing guidance, instruction and coordination as required. Reviews and

reconciles

Cash Collection Vouchers with the Meal Payment Sheets for the Food Service

Contract.

10/2005 to 8/2007 -Logistics Technician, Walter Reed Army Medical Center

(WRAMC)/IAP World Services, Contractor (GSE-9), Washington, DC

-Manage records maintenance for accountability of supplies and determine

economic

inventory levels using an automated system, Defense Medical Logistics

Standard Support

(DMLSS).

-Leads customer support for Bio-Medical Maintenance ensuring equipment

repair request

are loaded into DMLSS accurately.

- Instruct managers, supervisors, and employees on basic program policies,

regulatory

requirements and procedures referencing administrative operations and

logistics.

-Primary Point of Contact for inquiries regarding repair and service of all

medical

equipment maintained thru-out WRAMC.

- Generate hiring action contracts for employees for multiple departments

using Acquiline

(PRWeb) Purchase Request Automated System.

- Ensures 100% accountability of all property resulting in government

dollars saved.

- Maintain database for all SCOPES assigned to WRAMC to include tracking of

maintenance

and repair services rendered.

- Collaborate with Division Staff and Subordinate Departments to formulate

and establish

supply policies and procedures.

- Create and develop Standing Operating Procedures (SOP) for assigned

department.

- Maintain and track OTSG requests for contract hires for WRAMC.

- Plans,directs, and coordinates supply operational activities to include

purchasing

equipment and supplies, conducting inventories, issuing supplies and

procurement

official for all credit card

purchases.

- Assists in administering and monitoring supply contracts involving the

manufacture

of equipment or replacement parts that exceed the monetary limit for small

purchases.

Monitor agreements where failure to achieve timely delivery could impair

construction

projects anywhere supplies are to be government-furnished.

- Scouted outside companies for services accustomed to negotiating a price,

hours,

and disciplines with company personnel, interpreting policy, resolving

conflicts, and verbally committing agency to a course of action. Use

different processes and methods to (1) make a variety of competitive or

sole source small purchases (2) make a variety of purchases against various

established contracts and agreements (multiple award schedules, BPAs,

requirements contracts). Use different

solicitation methods, ordering procedures, purchasing methods or clauses

depending

on type quantity, dollar value, or urgency of requirement.

- Deliver, move, maintain, take inventory, and dispose of supply items,

equipment/furniture.

- Perform research to plan and determine current and anticipated customer

requirements,

maintain supply stock levels.

- Responsible for maintaining inventory control records.

- Research sources provided by requestors and ensure that the organization

is getting

the best value for all purchases.

- Analyzes office supply needs, procures and ensures use of equipment and

supplies.

- Oversees and insures that the timely flow of all accountable documents is

forwarded.

- Responsible for the review/edit of requisitions for completeness,

accuracy, and

compliance.

- Used Government procedures to obtain goods and services.

- Accustomed to functions that meet the delivery schedule, provide the best

price,

and conform to acquisition regulations.

-Trained in using a variety of procurement, logistics, and financial

management systems

in the accomplishment of duties. Procurement functions include pre-award

and post

award duties. Pre-award duties include assisting the customer with

submitting valid

supply requisitions, ensuring the inclusion of Federal Acquisition

Regulation (FAR)required

supporting documentation, screen purchase request for completeness and

adequacy,

provide timely and accurate status, and ensuring the timely delivery of

requires

supplies and services.

- Familiar with the purchasing process involving the negotiation of awards

and administration

of bilateral agreements for professional studies; agreements that are not

normally

used (e.g. liability, warranty services, inspection at other that

destination); administration

of purchases that require extensive monitoring and oversight to resolve

complex problems

(e.g. protests, claims, terminations, substantial modifications, and

progress payments);

or development and selection of criteria and technical ranking factors for

purchases

with a variety of requirements.

07/2000 to Present Logistical Specialist, United States Army Reserves Ft.

Meade,

MD

-Non-Commissioned Officer in Charge (NCO) of supply and logistical

operations.

-Provides analytical, budget and administrative management, and procedural

support

to the Division Chief and Directors.

-Advises and assist supervisor(s) and employees concerning performance

appraisal

procedures.

-Conducts studies and gathers information to determine requirements for

logistical

assets, communication devices, office automation hardware and software, and

training.

-Assist in the operation, management and planning of the organization,

coordinated

meetings and agendas; represented supervisor in both internal and external

settings.

-Initiates procurement requests for supplies and equipment, and other

contract services.

(i.e., training), tracked status and assures timely delivery to meet

mission requirements.

-Prepares draft of a variety of personnel documents including award

recommendations,

performance plans, letters of commendation or recommendation, and responses

to correspondence

for which replies are required.

-Maintains a register of transaction documents, and makes necessary posting

to the

property accountability records.

-Assists with the development of directorates standing operating procedure

(SOP)

-Knowledge of standardized supply regulations, policies, procedures and

standard

operating procedures relating to the property book system in order to

perform various

duties concerned with receipt, turn-in, and control of supply items and the

documentary

files associated with the system.

-Knowledge is used to inspect unit property books, correct discrepancies,

and provide

guidance and assistance to customers on directives and the procedures

associated

with property accountability.

-Knowledge is used to review Reports of Survey for loss or damaged

property.

-Knowledge of the policies, procedures and techniques of inventory

management in

order to review requirements, position/reposition items, review procurement

and scheduled

maintenance, repair and /or disposal of items.

-Knowledge of the regulations, policies and procedures of the Army supply

system

in order to review valid material management recommendations and decisions

and accomplish

material coordination responsibilities.

-Knowledge of the technical features and uses of assigned equipment and

their relationship

to supply and demand conditions in order to coordinate supply program

support and

resolve supply program problems. Knowledge of life cycle support concepts,

programs,

policies and procedures for assigned equipment in order to assure proper

supply support.

-Ability to coordinate a variety of actions and to develop plans of action

and milestones

to effectively monitor and assure effective supply support

-Ability to present and define ideas and positions in meetings and make

formal presentations.

Knowledge of budget policies and procedures to provide advice and

recommendations

for future year budgets; to consolidate budget information; to monitor

status of

funds; compare actual expenditures to projections and justify

discrepancies; and

prepare and justify unfinanced requirements.

-Serves as Reports of Survey administrator, responsible for reviewing,

analyzing

and processing reports of survey for the installation.

- Directs the preparation and conduct of Financial Liability Investigation

of Property

Loss.

-Maintains report of survey document register and files; develops

statistical analyses

of reports of survey progress through completion; conducts preliminary

inquiries,

selects survey officer from established list; provides survey officers with

guidance

on requirements, responsibilities, investigative and administrative

procedures; coordinates

survey officers finding with legal office and forwards to approving

authority.

-Serves as the assistant Operations Officer for the organization,

responsible for

developing, preparing and executing organizational plans, policy and

guidance with

regard to logistical support, coordinates logistical requirements for

mobilization,

deployment, contingency plans, emergency, and readiness exercises.

SUMMARY OF QUALIFICATIONS

Thirteen years as a supply technician. Specialize in extensive hands-on

experience

in receiving, distributing, and movement of parts in a warehouse. Awarded

for stellar

work performance. Experience in such areas as inventory, material control,

accounting

and supply reports. Perform duties that pertained to receiving, storage,

distribution

and issue equipment records and parts.

EDUCATION:

1999 to Present Bachelors of Science in Humanities, in preparation,

University of

Maryland University College, Adelphi, MD

1992 to 1996 Diploma, General Education, Robert E. Lee High School, Tyler,

Texas

ADDITIONAL INFORMATION:

CERTIFICATES

2008 Delegation of Training Authority (VTT)

Certificate

2008 Army Accident Avoidance Course

Certificate

2008 Acquiline (PRWeb) Purchase Request System

Certificate

2008 Recognized by the Post Commander for Customer Service

2005 Defense Medical Logistics Standard Support System

Certificate

2003 Non Commissioned Officer Leadership

Certificate

1996 Automated Logistical Specialist Training

Certificate

1996 Inventory Management Training

Certificate

LICENCES/AWARDS

1996 Fork Lift Operator

1997 Schofield Barracks Award

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