Customer Service Manager

Lindsay Pershing

*** * ******* ** #****, Chandler AZ 85225

480-***-****

**********@*****.***

Objective To build a career with a great company

Professional Microsoft Office Filing/Editing Accounting

Skills Microsoft Windows Office Procedures Business Math

QuickBooks Management Skills

Typing (55+ wpm) Telephone Skills

Customer Service

Skills

Education Bachelor of Science in Business Administration - Major

Business Economics

Youngstown State University, Youngstown OH, AACSB Accredited

Employment Developed ability to work in a fast-paced atmosphere

Skills Maintained excellent customer relations and developed

customer rapport

Diplomatically resolved customers complaints on as-needed

basis

Accurately calculated and made daily deposits of up to

$3,500

Ability to follow instructions well and make decisions with

no supervision

Motivated and supervised 8+ employees on daily basis

Maintained all record-keeping procedures without error

Delegated responsibilities to employees to meet company's

expectations

Effectively developed telephone communication skills

Employment History

Cashier, Home Depot, Mesa, AZ

Sept 08'-Feb 10'

Clerk, Mahoning County Treasurer's Office,

Jan 08'-May 08'

Youngstown, OH, Internship

Service Desk, Kmart, Austintown, OH

Apr 07'- Feb 08'

Assistant Manager, Burger King,

Apr 02'-Apr 07'

Youngstown, OH

References Tito Brown 330-***-****

Maryann Hamel 602-***-****

Tod Porter 330-***-****

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