Customer Service Sales

Meagan Zumstein

**** ***** ***** . ****** *****, IN . 47119

Phone 812-***-**** Cell 812-***-****

Email: ******.********@*****.***

OBJECTIVE

I am a graduate from the University of Louisville with a major in

Mathematics, concentration in Actuarial Science, and a minor in Economics.

I am seeking a full time position where I can learn, grow, and excel in my

field of study.

SKILLS

Leadership, Multi-Tasking, Time Management, Organizational, Team Work,

Communication, and Listening

Oral and Written Communication, Knowledge of Lotus Notes, R, Eviews,

Microsoft Excel, Word, and Power Point

WORK EXPERIENCE

Humana

June 2009 - August 2009

Medicare Advantage Actuarial Intern

Entered Medicare desk review questions into the SharePoint website

Completed Humana's Formulas and Functions, Intermediate, and Power Users

Excel online training courses

Used Bid Pricing Tools to compare bids and to add Optional Supplemental

Benefits to bids

Led group discussion to formulate new ideas for improvement to the

SharePoint website

Dillards Mall St. Matthews

November 2008 - Current

Customer Service and Sales Associate

Answer and transfer phone calls, wrap gifts, give cash receipts, return

items, give change, and take payments

Evaluate and solve customer complaints, validate addresses, package

shipping items, and sell children's shoes

Dr. Black's Eye Associates

June 2005 - October 2008

Insurance and Billing Department and Medical Office Assistant

Collected and entered Medicare, personal, primary, and secondary insurance

payments

Organized and printed inner office documents and entered information into

the computer system

Sent out patient billing statements, aided patients with billing questions,

and wrote bank deposits

EDUCATION

University of Louisville

Aug. 2005- May 2010

Major-Mathematics with a concentration in Actuarial Sciences

Minor-Economics

GPA: 3.4

Dean's List: Fall of 2005, Fall 2007, and Spring 2008 Received the

Academic Commonwealth Scholarship Member of the

Economics Club

Member of the Golden Key International Society and National Society of

Collegiate Scholars

Sitting for Exam P on July 26

Related Course Work

( Mathematics (

Business

Discrete Introduction to

Microcomputer Applications

Differential Equations

Business Statistics and Investments (VEE)

Modern Algebra I

Principles of Macro and Microeconomics (VEE)

Probability and Statistics

Corporate Finance (VEE)

Foundations of Actuarial Sciences

Intermediate Macro and Microeconomics

Theory of Interest

Economic Analysis and Forecasting

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