Customer Service Administrative Assistant
Resume:
Jacqueline Amponduro
Ashburn, VA 20147
To Whom It May Concern:
I am writing to express my interest in exploring the opportunities in your organization. The
enclosed resume highlights my extensive career experience and abilities.
My varied training experience, along with my educational background, makes me an ideal
candidate for a position in your organization.
Much of my previous work experience has been in the human resource, administrative/secretarial
and customer relations field, and the tools and techniques I have learned from this industry apply
directly to the skills required for this position.
My extensive educational background -- a bachelor's degree in Business Administration, with
minors in human resource management will help me add new perspectives and ideas to your
department.
I know I can be a key player in your organization, who is highly motivated and would like the
chance to prove that to you.
Thank you for your time and consideration.
Jacqueline Amponduro
Enclosure: Resume
Resume
Jacqueline Amponduro
43830 Dodge Terrace #101
Ashburn, VA 20147
_________________________________________________________
OBJECTIVE:
Administrative professional experienced at working in fast paced environments demanding strong
organizational, technical, and interpersonal skills seeking a HR Representative Position where
the below skills will be fully utilized and further developed.
PROFILE:
•Excellent interpersonal skills, confident and poised in interactions with individuals and all levels
readily developing rapport with clients and colleagues.
•Highly trustworthy, ethical and discreet, committed to superior customer service.
•Dedicated individual, achieving a reputation for consistently going beyond what is required.
•Detail oriented and resourceful in the completion of projects with ability to multitask and meet
strict deadlines.
•Proven ability to collect, consolidate, organize and prioritize business needs.
•Highly regarded for a proactive attitude and an ability to think laterally, providing ideas and
Solutions.
•Organized individual with exceptional follow through capabilities.
Excellent verbal and written communication skills
Ability to work independently and cooperatively/collaboratively as part of a team developing
productive working relationships with diverse groups of people
•Microsoft Word, Excel, Power Point, Publisher, Lotus Notes, and Lawson Database
EXPERIENCE:
Mary Washington Hospital (January 2009-August 2009)
Fredericksburg, VA
HR Representative
Reassign applicants through Position Manager
Process and maintain various employment, informational and confidential forms and records;
Conduct pre-employment background and reference check screenings
Forward Applications to hiring managers
Verify License verifications
Provide support to the HR Assistants
Respond to routine questions on human resource sponsored programs, policies and procedures.
Maintain and distribute current employee information as appropriate;
Assist the HR Consultant with special projects as assigned
HR News You Can Use
Build working relationships with outside clients to support the Associate Discount Database
Provide support to the HR Assistants
Generate standard and ad-hoc reports as required; and
Human Resources Orientation (HRO)
Mary Washington Hospital (October 2006-January 2009)
Fredericksburg, VA
HR Assistant
Greet Visitors as the enter the HR department
Assist in the recruiting process such as posting weekly vacancy list, screening applications
Provide information to support Virginia Employment Commission’s investigations
Provide Employment Verifications
Order departmental supplies sort and distribute mail to appropriate parties
Responsible for all administrative duties; faxing, Xeroxing
Responsible for typing termination and PRN default letters
Answering multi-line telephone system
Provide daily support to the Director of Associate Relations
Maintain calendar for the Director of Human Resources and Director of Associate Relations
Answering basic Benefits questions
Coordinate conference rooms for meetings, trainings and special events through the Hospitality
Services Department
Mary Washington Hospital (June 2006- October 2006)
Fredericksburg, VA
Administrative Assistant/File Clerk (Manpower Temp Agency)
•Responsible for all administrative duties;(answered phone calls, handled the mail,
•Xeroxing, and faxing)
•Maintained doctors calendar
•Prepared and generated correspondences
•Monitored and purchased office supplies
Navy Federal Credit Union (March 2004-January 2006)
Vienna, VA
Main Entrance Receptionist
•Demonstrated customer service skills to greet visitors as they entered the building and made
sure that proper contacts were notified
•Ensured that all employees enter the building with their badges
•Received incoming calls and transferred to appropriate parties.
Richard Milburn High School (September 1999- December 2003)
Dumfries, VA
Administrative Secretary
•Greeted visitors and parents as they enter the front office
•Responsible for all administrative duties; answered phone calls, handled the mail, Xeroxing and
Faxing
•Maintained the calendar
•Prepared and generated correspondences
•Established a filing system
•Monitored and purchased office supplies
•Made all necessary arrangements for graduation.
Education Credit Service (June 1998- August 1999)
Fredericksburg, VA
Loan Servicer
•Ensured that all college students’ loans were out of default by giving them the best possible
service.
Washington Hospital Center (June 1997- June 1998)
Washington, DC
Administrative Assistant (Temp Agency)
•Responsible for all administrative duties (answered phone calls, typed correspondence, faxing
and Xeroxing).
•Help set up further education classes for doctors as they needed them
Central Intelligence Agency (June 1987- August 1991)
Washington, DC
Executive Secretary
Responsible for all administrative duties (answered phone calls, typed correspondence, faxing
and Xeroxing).
Maintained the Directors calendar
•Prepared and generated correspondences
•Established filing system
•Monitored and purchased office supplies
Made Travel Arrangements
EDUCATION:
2010 - American InterContinental University Online – BBA/HR
1984 - Courtland High School, Spotsylvania, VA - Diploma
REFERENCES:
Available on request
Contact this candidate