Customer Service Sales
Resume:
A L LY S O N R. A L L E N
Dolton IL, 60419 2643
*******.*****@*********.***
Areas of Expertise
Accounts Receivable Customer Satisfaction Enhancement Bided on Gov & Private
Reports Customer Service Management Contracts
Teambuilding & Training Maintained Awarded Contracts Sales & Contracting
Cost Reduction Strategies
Professional Experience
UNITED STATES POSTAL SERVICE Bedford Park, IL
Served in troubleshooting capacity in various positions; performed record keeping, reported preparations, responded and
analyzed from/on different reference materials, manuals, laws and regulations.
Nixie Clerk, 3/2007 Present
MPFSM Operator, 5/1986 12/2002
Revised program scheme for 604/605 locations, Illinois and Mixed States sorts on the Multiple Position Flat Sorter Machine. Loaded
mail at keying stations; keyed mail by code according to schemes for separation; pulled full bins for transportation; prepped mail for
systems; tagged mail for identification of route revised and corrected programs deficiencies for optimum operation of MFSM
systems.
Acting Mailing Requirements Clerk, 8 1987 6/1988
85% of time unsupervised, reported directly to the manager. Handled incoming/outgoing mail, weekly biweekly, monthly, quarterly
and annual reports to local, regional and national. Responded to queries from field offices, supplied documentation/information,
letters, and filed Prohibitory Orders. Tabulated statistical and production ratios, distributed reports to field offices/headquarters.
Performed extensive unsupervised production, written and verbal communications with management and customers.
Acting Procurement Clerk, 6/1988 2/1989
Created purchasing orders, worked with vendors; maintained reports on distribution of goods, inventory of supplies, and expiration
of supplies. Scheduled returns, pickups and deliveries.
Wood Work Team Member, 11/1985 3/1986
Evaluated performance of systems, performed testing on systems for accuracy, timeliness, system malfunctions, and randomly tested
employee performance for accuracy. Identified cause of plan failures and provided resolution plans for implementation.
Ad Hoc Data Collections Technician (Quality Control), 4/1985 7/1986
Performed daily testing on systems, submitted statistical monthly and quarterly reports to headquarters. Performed as go between for
administration between management and labor for troubleshooting issues outside of scheduled performances. Received notice of
concern on varied issues, investigated issues, cause, reported to Postmaster, discerned resolution, implemented resolution.
Acting Logistics Clerk, 1985
Gathered data for research through phone inquiries, testing, feedback and statistical review for regional reports. Ran statistics on
sites to determine operational performance ratios. Accepted inbound freight tags from independent carriers.
MPFSM Operator/Logistics Clerk, 1983 1985
MPLSM Operator, 1982 1982
A L LY S O N R. A L L E N
Phone: 708-***-**** Page 2
H & R BLOCK Maywood IL
Tax Associate, 12/2002 2003
Telephone solicitation of clients, interviewed clients, prepared accurate tax returns.
KEEBLER COMPANY Elmhurst, IL
Freight Claims Coordinator, 11/1999 2002
Coordinated filing and collections of freight claims for all Keebler’s shipping departments, bakeries, and distribution centers.
Served as a liaison with outside suppliers to determine freight claims status and resolved outstanding freight claims. Maintained
close contact with Keebler’s field locations and advised them on matters relating to freight claims and procedures for filing.
Maintained Access databases of freight claims and generated monthly reports. Researched past due freight invoices, resolved bill of
lading discrepancies with field locations, and performed basic customer service duties. Processed invoices, made journal entries,
communicated with Accounts Receivable.
• Trained, advised and provided intervention for field clerks in claims processing procedures as it related to filing and processing
within the SAP systems.
• Provided valuable assistance to other members of the department on such projects as: revised rate schedules, accounts payable,
inbound transportation project.
• Performed collection processes for overdue accounts.
• Created procedure manual for Freight Claims department.
• Advised and trained Kellogg Administrators during buyout of Keebler.
• Successfully implemented all aspects of the freight claims process including: filing, amendments, posting, summary reporting,
and freight claims database.
• Successfully brought freight claims filing to a current status from a significant backlog
• Filed all submitted freight claims and awarded credit to locations prior to year end.
education & certificates
South Suburban College 2008 2009
Evidence & Investigation
Microsoft Office Excel 2007 Comprehensive
Colorado Technical University
Bachelor of Science in Business Administration w/honors (BSBA) 3.91 GPA, 2006
• Management
• Summa Cum Laude
• Certificates:
Business Fundamentals, January 2005
Business in the Global Environment, May 2005
Basics of Accounting and Finance, June 2005
Human Resource Development, July 2005
Project Planning, August 2005
Sales and Marketing, October 2005
Management Essentials, December 2005
Organization Systems Improvement, December 2005
Phoenix University,
Business Administration, 2004
A L LY S O N R. A L L E N
Phone: 708-***-**** Page 3
OF Note
Professional Development
Masters Degree in Accounting (2011)
Memberships: Choir Governors Board, Supervisor Accounting Committee
Computer Skills: Lotus 123, Microsoft Office 2003, SAP, IE 6.0, Microsoft Office 2007
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