Technical Support Information Technology

Jeffrey R Wahlman

*** **** ******* ****** ****: 812-***-****

North Vernon, IN 47265 ***********@*****.***

Objective An Information Technology position

Experience

PFI Tech/Dell

Deskside Support Provided Break/Fix, Add/Change/Remove, and

Technician Refresh in-person and telephone support for

Louisville, KY multiple Honeywell locations in Louisville, KY.

November 2009-Present Resolved software and hardware issues

Managed and logged help desk calls

Ordered Dell replacement parts and equipment

Circle K/Robert Half

Technology Remotely upgraded software for hundreds of

Contractor convenience stores throughout the United States.

Columbus, IN

May 2009-July 2009 Worked with store management to minimize

downtime and answer questions

Ensured that new PCs being shipped to stores

were properly configured

IBM Provided technical support for hardware and

Indianapolis, IN software to desktop and remote users at AT&T and

Service Support National Starch & Chemical. Refreshed PCs as

Representative part of lifecycle projects. Documented issues

July 2006-February 2009 in electronic ticketing system.

Led IBM project teams to swap out and configure

POS systems and PC/Servers for Hilton, Gap,

Wal-Mart, Kohl's, Best Buy, Merrill Lynch, and

other businesses throughout Indiana and

Kentucky.

Worked with local managers and employees to

ensure a smooth transition to new hardware

systems and other equipment.

Hillenbrand/IBM/TEK

Systems Worked on large Lifecycle Project, pulling data

Batesville, IN and uninstalling old computers and imaging,

Technical Support installing, and supporting new PCs

November 2004- August

2005

Perry Studios Designed and maintained websites

Indianapolis, IN Assisted in implementation of e-commerce

Webmaster/Web Designer solutions for businesses

2001-2004

North Vernon Plain Provided technical support for users and managed

Dealer local network

Indianapolis, IN Designed print ads and business cards for

Design/Technical newspaper clients

Support Devised a macro system to convert newspaper

Summer 2001, 2002 articles into HTML format

Education B.S. Informatics with Information Technology

Cognate

Indiana University Expected December 2010

Qualifications Proficient with MS Office, Ghost, Windows 9X,

NT, 2000, XP, Vista, Macintosh, Unix/Linux, and

HEAT ticketing systems.

Programming skills in HTML, XML, CSS, PHP, CGI,

Flash, Java, and JavaScript.

Experienced with QuarkXPress, Apache, Photoshop,

Illustrator, and Freehand

Familiar and experienced with DHCP, TCP/IP and

LAN/WAN setups.

Excellent written and oral communication

abilities

Certifications MCP, Network+, A+.

Contact this candidate