Quality Control Customer Service
Resume:
SHYAMAL PATHAK
*** * *** ** ***#***, Arlington, Texas 76010, **************@*******.***,
Qualification Summary
Entry Level Industrial Engineering candidate with combination of expertise
in quality control, statistical data analysis, inventory management,
production scheduling, lean principles, six sigma, supply chain management,
transportation logistics, warehouse logistics and project management.
Education
Master's of Science, Industrial Engineering
GPA 3.923 May 2009
University Of Texas, Arlington
Bachelor's of Engineering, Mechanical Engineering GPA
3.5 May 2007
Mumbai University, India
Work Experience
University Of Texas at Arlington
Graduate Teaching Assistant
Jan 2008 - May 2009
. Collect and grade weekly homework, quizzes.
. Assist undergraduate students to solve intricate workshop problems.
. Administer a weekly recitation/workshop session along with the
professor/TA.
Follett Corporation, UTA Bookstore
July
2009 - Present
Multi-Functional Associate
. Conduct sales, refunds, rentals and repurchase of merchandise. Active
role as a customer service representative.
. Place orders with various vendors. Perform purchase order analysis.
. Analyze product return work lists and optimize credit returns.
. Wholesale allocation of merchandise.
. Assisted in the end of year inventory control audit.
. Work on Product Management System, CourseTracksTM to perform inventory
tracking and control, creation and analysis of disposition documents
and daily repurchase audit reports.
. Product reconciliation in warehouse. Palletizing and preparing orders
for shipment.
Academic Projects
. Simple Linear Regression: Successfully predicted the National Stock
Exchange of India (NSEI) index with the help of Reliance Industries share
prices, using regression analysis.
. Multiple Linear Regressions: Increased the accuracy of predicting the
NSEI index by considering more companies using regression analysis.
. Warehouse Distribution Logistics: Surveyed the current and future trends
related to the process and layout design for work-in-process and raw
material warehouses. Analyzed operations of two companies - Julius Blum
Inc. and Yuasa Batteries. Diagnosed the problems scope. For Yuasa
batteries it was observed that selective pallet racking used in lieu of a
drive-in racking system increased pallet position by 50%, provided better
stock rotation and reduced honeycombing losses. For Julius Blum addition
of three aisles to the existing AS/RS system added 5.500 new storage
locations and reduced warehouse operating capacity by 20%.
. Transportation Logistics: Surveyed the current and future trends in Truck
Load (TL) trucking. Inspected the transportation planning issues related
to TL trucking of two companies Mike's trucking and Frozen Food Express
Industries Inc.
. Project Management: Created an investment brochure for an Ambulatory
Surgery Center using the appropriate project management techniques and
extensive use of Microsoft Project.
. Time Study: Examined the working procedure of a Pizza Hut franchise.
Determined standard rate and capacity. Eliminated non-value added
elements like walking and searching. Reduced standard time by 13% and
increased capacity by 23%.
. Automation: Analyzed the working of a Pick and Place Robot. Successfully
executed a program to illustrate the basic working of the robot.
. Quality Control: Employed quality control techniques like Statistical
process control, Pareto analysis, Fishbone diagrams, root cause analysis
and PDCA cycle to examine quality issues related to a radio controlled
car manufactured by Jada Toys Inc.
. Simulation: Used the Witness simulation tool to simulate various
scenarios to obtain the desired statistics and perform system analysis.
Computer skills
Software: SAS, WITNESS, Lingo, TORA, Xpress
Applications: MS Office (Excel, Word, PowerPoint, Access, Visio, Project)
Programming Languages: C, C++, Visual Basic
Activities
Tau Beta Pi Member -- Texas Eta Chapter
Community Service - Mission Arlington /Mission Metroplex (Arlington,
Texas), Park Clean up, Randol Mill Park (Arlington, Texas)
Vice-President - Indian Institution of Industrial Engineering, Rajiv Gandhi
Institute of Technology Chapter (Dec 2006 -May 2007)
Head of Cultural Activities-Rajiv Gandhi Institute of Technology's Annual
Cultural and Technical Event 'Zodiac' (Dec 2006)
Captain -College Basketball and Cricket Teams at undergraduate Level -
(Dec 2006-May 2007)
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