High School Customer
Resume:
Jameca Bailey
Phone: 202-***-****
Washington, DC 20019 Email:
*********@*****.***
PROFESSIONAL EXPERIENCE
Argosy University, Arlington, VA
Assistant Director of Admissions
December 2009- Present
. Effectively develop telephone communication skills
. Possess highly effective interpersonal skills
. Manages the ability to maintain harmonious relationships with staff,
faculty, and students within the university
. Manages the ability to work in a fast-paced atmosphere
. Diplomatically resolves student's complaints on as-needed basis
. Maintains excellent customer relations and develop customer rapport
. Assist students, faculty, and staff within the admissions department
on an as-needed basis
. Maintains the ability to work on a team
. Developed the ability to follow instructions well and make decisions
without supervision
. Schedule university visits with prospective high school students
. Schedule as well as give tours to prospective students interested in
the university
. Compile weekly reports of the lead sources
. Maintain the ability to plan and organize multiple projects
simultaneously in a highly demanding environment
. Manage the recruitment schedule
. Provide guidance and counseling to prospective/new applicants and
returning students
. Respond to information requests via e-mail, telephone and mail to
respective/new undergraduate, graduate, and returning students
. Handle confidential information
. Cold call new & prospective students
. Follow up with prospective students in regard to their application
credentials
Trinity University Office of Admissions, Washington, DC
Administrative Coordinator
July 2007- December 2009
. Perform all clericals duties but not limited to answering telephones,
faxing, and filing
. Effectively manage the reception area in the admissions department
. Effectively develop telephone communication skills
. Maintain all record-keeping procedures without error of prospective
students and applicants
. Possess highly effective interpersonal skills
. Manages the ability to maintain harmonious relationships with staff,
faculty, and students within the university
. Manages the ability to work in a fast-paced atmosphere
. Diplomatically resolves customer complaints on as-needed basis
. Maintains excellent customer relations and develop customer rapport
. Assist students, faculty, and staff within the admissions department
on an as-needed basis
. Maintains the ability to work on a team
. Order office supplies within the department
. Developed the ability to follow instructions well and make decisions
without supervision
. Schedule university visits with prospective high school students
. Schedule as well as give tours to prospective students interested in
the university
. Schedule school visits for recruiters
. Compile weekly reports of the lead sources
. Participate in the planning and development of recruitment programs
for prospective students
. Prepare acceptance/denial letters & packets for new students
. Maintain the ability to plan and organize multiple projects
simultaneously in a highly demanding environment
. Manage the recruitment schedule
. Provide guidance and counseling to prospective/new applicants and
returning students
. Respond to information requests via e-mail, telephone and mail to
respective/new undergraduate, graduate, and returning students
. Handle confidential information
. Cold call new & prospective students
. Follow up with prospective students in regard to their application
credentials
. Manage on campus recruitment activities and special events such as
open houses and instant decision day
. Completed other projects and duties as assigned.
. Manage the student employees
. Assist with interviewing and training newly hired student employees
Banner College, Arlington, VA
Admissions Recruiter
March 2007 - June
2007
. Effectively develop telephone communication skills
. Possess highly effective interpersonal skills
. Manages the ability to maintain harmonious relationships with staff,
faculty, and students within the university
. Manages the ability to work in a fast-paced atmosphere
. Diplomatically resolves student's complaints on as-needed basis
. Maintains excellent customer relations and develop customer rapport
. Assist students, faculty, and staff within the admissions department
on an as-needed basis
. Maintains the ability to work on a team
. Developed the ability to follow instructions well and make decisions
without supervision
. Schedule university visits with prospective high school students
. Schedule as well as give tours to prospective students interested in
the university
. Compile weekly reports of the lead sources
. Maintain the ability to plan and organize multiple projects
simultaneously in a highly demanding environment
. Manage the recruitment schedule
. Provide guidance and counseling to prospective/new applicants and
returning students
. Respond to information requests via e-mail, telephone and mail to
respective/new undergraduate, graduate, and returning students
. Handle confidential information
. Cold call new & prospective students
. Follow up with prospective students in regard to their application
credentials
Accenture, Reston, VA
Executive Assistant
November 2006 -March 2007
. Performed all clericals duties but not limited to answering
telephones, faxing,, and filing
. Ability to work on a team
. Maintained all record-keeping procedures without error
. Delegated responsibilities by employers to meet company's needs
. Developed the ability to follow instructions well without supervision
. Proved ability to manage multiple executive calendars and travel in a
fast paced, high-pressure environment
. Reliable, dependable and pleasant employee
. Maintained proficiency in Outlook calendar management, including
Microsoft Word, Excel and PowerPoint
. Maintained excellent customer relations and developed customer rapport
EDUCATION
Trinity Washington University - Washington, D.C.
August 2007 - May 2009
Degree Awarded: Master of Science in Administration of Human Resource
Management
Howard University - Washington, D.C.
August 2001 - May 2006
Degree Awarded: Bachelor of Science Administration of Justice
INFORMATION TECHNOLOGY
Proficient in MS Word, MS Excel, MS PowerPoint, and Microsoft Office
References furnished upon request
Contact this candidate