Customer Service Sales
Resume:
Elisamir Rivera
Miramar, Florida 33029
Tel. 954-***-**** Cellular 954-***-****
E-Mail: **************@*******.***
SUMMARY OF QUALIFICATIONS
Over 10 years of Marketing and Sales Experience
Fully Bi-lingual, English/ Spanish
Customer Service Oriented
International Sales, Trade Shows & Marketing
Knowledgeable of MS Office, MAC
Export Documentation of Electronics Equipment
PROFESSIONAL EXPERIENCE
SALES AND MARKETING
Advanced and day of the event ticket sales thru ticket Master
Interacted with graphic designers, web developer and publishers to generate all corporate marketing
communications
Represented companies at local Marketing Events, Domestic and International Trade Shows
Latin America high end Direct Sales for a Satellite Communications manufacturer
Supported Domestic and International accounts by providing proposals, generating sales leads and supplied
distributors with marketing support and materials
Managed all marketing communications including advertising, direct mail campaign, sales presentations and
internet communications
High volume direct sales Representative for a Wireless Communications Carrier
Handled all sales contracts, funds and met or exceeded quotas
Marketed products and services for a Worldwide Telecommunications Company
Developed, implemented and marketed a VSAT Maintenance Program for users and resellers of satellite
products within U.S. and Latin America
Supported three Mexico offices with maintenance contract renewal, cancellation and invoicing.
MANAGEMENT RESPONSABILITIES
Handled all logistic process for the Spares and Repairs department
Responsible for inventory control management, bank deposits, daily, monthly and quarterly reports
Trained, supervised and delegated work load to Customer Service representatives at a Call Center
Modified and implemented procedures as necessary within the Service Department to meet ISO9000 standards
Performed internal ISO audits for various Departments and generated reports based on the outcome of the audit
Acted as a repair and purchasing agent for NASA’s DC8, Lear Jet and King Air parts and services
CUSTOMER SERVICE
Responsible for cash and credit card transactions, reconciled and balanced drawer at the end of the event
Provided excellence in customer service; responded to customer questions and inquiries
Close transactions in a timely manner and offered customers seating suggestions and event information to ease in
decision making, especially for first time customers
Ensured customer satisfaction in quality of products, sales and services of exported goods
Supported current customer base and ensured that accounts were supported properly
Prepared export documentation for customer purchased or repaired goods
Generated quotations and proposal for sales, repairs and services provided
Advised customer of benefits, products and services offered that best suited their needs.
PURCHASING
Interfaced with NASA and contractor personnel to prioritized and obtain required authorizations for all potential
purchases and repairs
Maintained on-line network purchasing database with corporate office
Provided logistic support and technical data evaluation for repairs
Researched sources to repair or purchase aircraft components in support of time critical project for NASA
aircrafts
EMPLOYMENT HISTORY
2/2009 – Present Ticket Sales PT/On-Call, Dolphin Stadium, Miami Lakes, Fl.
12/ 2001- 10/2009 International Sales & Marketing, Just Right Satellite Comm., Miramar, Fl.
10/97 – 12/ 2001 Latin America Regional Sales Rep., AnaCom, Inc., San Jose, Ca.
8/96 – 10/ 97 U.S. Govt., Domestic & Latin America Sales Support,
SSE Telecom, Fremont, Ca.
2/96 – 8/96 Procurement Clerk/Contractor,
Raytheon Aerospace/NASA Ames Research Center, Moffett Field, Mt. View, Ca.
EDUCATION
NASA Ames training Center-Hazardous Materials Communications Training
UC Santa Cruz, Santa Clara, California 1996
University of California Santa Cruz ext.-Human Resources Management Certificate
Santa Clara, California 1994-1995 <around>
DeAnza College-Supervision/Management Certificate
Cupertino, California 1992-1993 <around>
Evergreen Valley College, General Courses
San Jose, California 1988-1989
Yerba Buena High School-H.S. Diploma
San Jose, California 1988
References will be forwarded upon request
Contact this candidate