Customer Service Sales
Resume:
JOSE R. CATALASAN
Rancho Santa Margarita, CA 92688
Mobile: 949-***-****
****.*********@**********.***
Professional Summary
Results-driven professional with 12+ years experience in consultative
selling and client relationship management. A strong, strategic planner,
flexible hands-on individual contributor and team player with the ability
to not only identify new business opportunities, analyze, and problem-solve
but also multi-task in a changing environment. Ability to effectively
communicate, drive change, influence, and interact with a diverse client
audience.
Key Accomplishments
* Demonstrated excellent research and organizational skills to
creatively generate leads which resulted in successfully reaching
$600,000 target revenue.
* Streamlined sales process saving over 30% a year.
* Identified client objectives, resolved issues, recommended
improvements in relocation programs resulting in $400,000 top
line growth.
* Generated a 25% growth on import revenues as a result of
negotiating better prices from service providers
* Increased sales activity with new prospects and dormant accounts,
bolstering sales by 10%.
* Achieved consistent 70% closing ratio in competitive proposals by
correctly qualifying prospects. .
* Maintained over 90% client satisfaction feedback.
Professional Experience
TheMIGroup, Inc. Irvine, CA
As a Global Relocation Management company, TheMIGroup provides services
that cover all aspects of both domestic and international relocation.
Relocation Consultant
(January 2005 - March 2010)
. Managed multiple tasks by acting as primary facilitator among
clients, relocation managers, operations, and management in a
manner that proactively provided
solutions to challenges and capitalized on all sales
opportunities, revenues, and client retention.
. Resolved interdepartmental problems by gathering information,
communicating facts, and providing solutions promoting a more
harmonious environment.
. Volunteered tacit knowledge of the company and industry to new
staff members.
. Displayed strong analytical skills, including the ability to
comprehend, plan, and position industry research data in
proposals and/or client meetings.
. Built, developed, and/or maintained strong client relationships
from Fortune 500 companies, Consulate Generals, top international
agents; provided unparalleled client services and strong time
management skills.
. Applied consultative approach to relocation challenges with
quick, effective response and delivered results for clients.
. Created quality sales presentations and strove for 100% accuracy
of work using thorough knowledge of Global Assignment Management
Services.
. Defined problems and/or challenges effectively, gathered
information, and communicated facts with internal/external
clients.
JOSE R. CATALASAN
10 Acorn Ridge
Rancho Santa Margarita, CA 92688
Mobile: 949-***-****
****.*********@**********.***
. Received numerous letters of commendation from clients for
providing excellent customer service, thorough knowledge, and
resolving issues.
. Provided cross-functional training for new hires.
. Promoted TheMIGroup by regularly attending networking and
industry functions to build business network.
. Secured and negotiated contracts; arranged payment terms.
. Participated and sought company industry sponsored training
programs to develop the requisite services and sales knowledge.
International Moving Consultant
(April 2000 - December 2004)
. Accomplished incremental growth in revenue by 5% through
generation of new sales leads/contacts and managing existing
accounts.
. Served as primary point of contact for international relocation
activities and built relationships with business networks:
Corporate HR departments, providers, domestic & international
agents.
. Commanded excellent knowledge of Global Assignment Management;
able to evaluate and determine best services for clients
depending on their needs.
. Maintained ongoing contact with assigned accounts to resolve
issues and to consult/recommend improvements in the relocation
program and service providers.
. Acted as primary point of client contact for international
relocation activities.
Certified Move Manager
(December 1998 - March 2000)
Certified Move Coordinator
(December 1997 - November 1998)
. Entrusted with the most complex customer service issues as a
result of exceptional ability to promptly resolve concerns and
satisfy customers.
. Improved business process to cut cost by from 10% to 15%.
. Developed and maintained relationship with domestic and
international service providers and agents.
. Managed all aspects of account maintenance.
. Established and maintained relationships with medium to Fortune
500 companies.
. Monitored relocation process and provided solutions to routine
day to day problems/issues.
. Collaborated closely with sales department to ensure account
management is thorough and client objectives are met.
. Actively managed projects, within budget, in addition to
coordinating efforts between sales department and operations
team.
. Maintained and submitted weekly statistical data reports to
management.
JOSE R. CATALASAN
10 Acorn Ridge
Rancho Santa Margarita, CA 92688
Mobile: 949-***-****
****.*********@**********.***
Computer Skills
Excellent computer experience with Microsoft Office Suite: Excel,
PowerPoint, and Word.
Education
Pepperdine University, Graziadio School of Business and Management, Malibu,
CA
MBA Candidate
Emphasis: Leadership
Pepperdine University, Graziadio School of Business and Management, Malibu,
CA
Bachelor of Science in Management
Leadership
Conducted all inter-departmental new hire training.
Professional in Human Resources Association (PIHRA)
volunteer.
Awards
> Star Awards Customer Service.
> Top Sales Performer 2005.
> Award for Excellence 2002 & 2004.
Interests
> Passion for business and sports - basketball, snowboarding,
tennis.
> Avid reader of Leadership and self-improvement books.
> Action movie junky.
> Appreciation for food from different global culinary backgrounds.
> Travel to Canada, Jamaica, Mexico, Philippines.
Contact this candidate