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Customer Service Sales

Cuyahoga Falls, Ohio, 44221, United States
May 23, 2010

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**** *** **. (330) ***.****

Cuyahoga Falls, OH 44221


Objective Obtaining a respective position as a marketing personnel in various fields of marketing as well as sales.


• Results driven solutions oriented leader

• Demonstrated success in sales and marketing via customer/vendor relationship management, with ability to quickly build

genuine rapport and secure accounts.

• Trained in Microsoft Word, Excel, PowerPoint and, Outlook Express

Education 2 002-2006 University of Arkansas Pine Bluff P ine Bluff, AR.

B .S. Business Administration/Marketing

Athletic Scholarship for Women’s Golf

3/2010-Present Kelly Services Stow, OH.

Allstate Insurance, Auto Endorsement

• Protect the company’s bottom line by identifying loss in the Allstate book of business

Work Experience 2007-2010 E nterprise Rent A Car A kron, OH.

Management Trainee

• Maintained excellent service by providing customers with the most valuable product, assistance and support in a uniquely

warm and caring manner.

• Assisted in increasing fleet growth by identifying and analyzing market needs; having the professionalism, valued product

and dynamic customer service to supply those needs.

• Supervised store operations during managers absence.

• Analyzed customer service score by using the Enterprise, Service, Quality, Index and developing how to improve on that

score on month to month bases.

• Responsible for implementing promotional sales program for more weekend business.

• Improved on accounts relationships and was able to establish and gain more day to day business.

• Also helped with interviewing and contributing in selected decision.

7 /2007-8/2007 Time Warner Cable A kron, OH.

Marketing Assistance/temp

• Provided support to the marketing team.

• Assisted in editing web sites that coordinated with correct channels.

• Responsible for entering the correct data for the Time Warner website for their channel lineup.

1/2007-2/2007 Teleperformance /Cox Cable A kron, OH.

Tech Support

• Answered inbound calls in support of customer needs.

• Conveyed in a reassuring manner step by step instructions to resolve their cable issues.

1998-2006 P ortage Country Club A kron, OH.

Caddie/ Bag room Staff

• Seasonal job assisted members on the golf course as well as in the club house.

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