Project Manager Engineer

Dennis L. Groff

**** ****** ****** **

Massillon, Ohio 44647

Home: 330-***-****

******.*****@*****.***

Summary

Results driven and loyal Computer Service Engineer with 15+ years of

installing, maintaining, and repairing company and multi-vendor systems

which include hardware, software and networking products as well as

operating systems. Proven skill in diagnosing and resolving product

performance problems. Reputation for excellent troubleshooting ability,

leadership and decision-making skills, achieving in a 96% client

satisfaction rating. A self motivated individual with exceptional client

service skills and a propensity to deliver quantifiable results in a cost

conscious environment.

Professional Experience

IT Consultant (Self-Employed)

August 2009 to present

. Responsible for installing and configuring Servers for clients

. Repair desktop and laptop computers and printers. Reload and

configure software

Unisys Corporation, Bluebell, PA

September 1973 - August 2009

Client Infrastructure Representative 3 (Field Engineer)

. Provided onsite vendor support including software, hardware and

networking support for desktops, laptops and servers for Dell, HP,

Quantum, Gateway, Nortel and Cisco increasing customer satisfaction.

. Met customers 4 hours service agreement requirements when servicing

EMC Corporation Clariion, Centera and disk libraries. Included

installations break-fix and flarecode upgrades.

. Demonstrated troubleshooting and problem solving skills while

providing onsite server/desk side support services for McGraw Hill,

Transportation Security Administration, Ashland Chemical, EDS and Key

Bank.

. Identified by Unisys Customers in the Customer Relationship Survey as

a contributor to their business success and received Certificate of

Recognition (twice)

. Maintained efficiency, and minimized downtime relocating Social

Security Administration Mansfield Office to new location.

. Selected to provide Point of Sale service for Office Max - One of

Unisys larger clients

. Completed Network Installation at United Bank Canton on time and under

budget as Project Manager. Installed routers, hubs, DSU/CSU, teller

equipment and printers for 23 offices.

. As member of Unisys Total Quality Management Team reduced client

service times by suggesting use of automated online software to reduce

time on phone to close calls.

. Upgrade OS and Network Equipment for Transportation Security

Administration at the Cleveland Hopkins and Chicago O'Hare airports

while meeting clients' security policies.

. Managed site part inventories and client owned parts maximizing

profitability.

. Held Security Clearances for Government Contracts with SSA, FBI, IRS,

and TSA along with clean drug tests.

Education / Certifications

United Electronics Institute Cuyahoga Falls, Ohio - Associates Degree in

Electronic Technology

UNISYS CORPORATION - A+ Certification, Proprietary training on

Mainframes, UNIX, printers, check sorters, POS equipment and continuous

professional development to meet the service requirements of our service

partners and equipment vendors.

DELL - Certified System Engineer on Servers, Desktop, Laptop, Storage

EMC - Company Bandaged to service Clariion, Centera, and Disk Library

NETAPP = Company Badged to service Storage Systems

TECHNICAL KNOWLEDGE

Operating Systems: Windows 95/98, XP, Windows NT, Windows 2000, Windows

200/2003 Server, Unisys Clear Path, MCP OS

Unisys Hardware: Mainframes - NX5600, FS1100, FS1800, UNIX SERIES

UN5000/6000, and peripherals, Payment system Products - S695, DP500/1000,

ES Series Servers

Dell: Laptops - Foundation 2009 Portables Certification on Latitude and

Inspirion Series Desktops - Foundation 2009 Desktop Certification on

Optiplex, Dimension, and Precision Series, Power Edge Servers - Associate

Server Certification V10.0, Power Vault Tape Storage Certifications -

110T, 114T,122T, 130T, 132T, 136T, MD1000, Rd1000, 725N, NAS, 77SN NAS

EMC: Clariion - CX200/300/400/500/700, CX3 20/40/80, CX4 Series

CISCO: Cisco GPS core Qualified

HP: Desktop, Laptop, laser printers and inkjet printers

LEXMARK: Laser printers and inkjet printers

NetApp: FAS6000 and other Storage Systems

SKILLS

Client/Server Environment, End-user software applications, Hardware &

Software Troubleshooting, Help Desk Assistance, Internet/Intranet,

Technical Support, Technician/Analyst/specialist, User Support.

Contact this candidate