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Sales Customer Service

7095, United States
May 24, 2010

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Woodbridge, NJ *****

(917) ***-****



. MS Excel, Word & PowerPoint

. Presentations

. Planning & Scheduling

. Event and meeting coordination

. Written Communication

. Internet Research

. Telephone Reception

. Purchasing

. Customer Service

. Proficient in MS Office Suite, and Adobe Acrobat, Colour Matter (CAD),

Axapta, Crystal Reports, Island Pacific, AS400, Arthur Planning, MMS

allocation, SAP.


Zebra Pen Corporation

Executive Administrative Assistant

September 2006 -December 2009

. Handles calls and promptly forwards them to appropriate person among

50+ employees.

. Responsible for scheduling meetings for all employees; escorts

visitors to staff members' offices, along with provides hospitality

service arrangements as requested by staff.

. Compose and distribute inter-departmental memorandums (e-mail,

documentary and voice) ensuring timely delivery and receipt of

important information while at the time maintaining confidentiality.

. Prepares and assembles media & sample kits for the marketing and sales


. Responsible for making domestic and international travel arrangements

for senior-level executives via the Internet.

. Established and maintains electronic records management system for all

incoming and outgoing correspondence.

. Organize, sort and assign mail distribution for all the employees.

. Complete knowledge of supplies, equipments and services ordering and

inventory control.

. Exceptional record maintenance skills.

. Deep ability to compile information and prepare reports.

. Excellent coordinating skills.

. Immense ability to schedule appointments and maintain calendars.

. Strong ability to compose and edit already written materials

Nautica Retail/VF Corp

Merchandise Planner

October 2003 - September 2006

. Supervised two store analysts

. Manage store inventory levels to maximize sales, as well as providing

analysis to support the business needs and to affect future purchases

. Develop pricing strategy and margin points for line

. Analyzed when to reorder basic styles and their comparison to fashion


. Analyze the POS reports to identify sales opportunities and product

line growth

. Develop new style introductions to the target market considering

pricing strategies, product features signage and advertising

. Generate a monthly sales trend report by various criteria, as well as

maintain several projection reports for men's dept.

. Develop store groups, size analysis and new merchandise flow calendar

for beginning of each new season based on climate, square footage and

sales volume

. Weekly communication with store and area managers about store stock

levels and product mix

. Determine business trends due to holiday shifts, store promotional

calendar, and forecasting for seasonal merchandise

. Coordinated departmental visits to various country wide store

locations for market analysis and comparison shopping.

J. Crew

Merchandise Planner, Men's & Accessories

August 2001- September 2003

. Supervised two store analysts, as well as one associate planner for


. Developed plans from class level up to total division that meet the

division's financial budget and the Buyer's gross margin objectives

. Develop pricing strategy and margin points for line

. Help control departmental open-to-buy

. Developed the start of cross-dock purchase orders for the Factory


. Visit stores nationwide to analyze their inventory and product


. Maintained ecommerce sales and category mixes for accuracy

Senior Store Analyst, Women's & Accessories

July 2001 - August 2001

. Analyzed sales and distribute to store by style, color, and size for

all of women's and accessory merchandise

. Build and maintain models for basic items using automatic


. Forecast the sales trends based on history and current trends

. Monitor open-to-ship by class for each store to determine additional

store needs

. Worked with production and DC to ensure timely receipt of goods

. Executed markdowns and seasonal sales

Coordinator, Mail order, Internet & Retail Division

May 1998 - July 2001

. Managed team of three to meet departmental deadlines

. Worked with Buyers on entering purchase orders

. Worked with production and DC on all Quality Control issues

. Organized all catalog style setups

. Proofread and corrected all final drafts of mail-order catalogs and

internet live sales

. Entered in all style information into the SAP system, such as color,

size and description

. Help execute the implementation of SAP system

. Arranged for departmental training and on location trips to varies



Fashion Institute of Technology, State University of New York

Bachelor of Science in Fashion Marketing and Management

Specialization in Merchandising

*References available upon request.

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