Customer Service Sales

Gloria Ines Anderson

**** ***** ****. **** ******, Parkland, FL 33067

Phone: 954-***-**** - Cell: 954-***-**** // Email: ************@*****.***

SUMMARY

Strong administrative assistant with good customer service skills, high

organized, detailed oriented and multitasking individual with experience

in office clerical, data entry. Sensitive to the needs and concerns of

customers and prospects. Quick to resolve problems and follow-up. Excellent

communication and interpersonal skills. Strong computer skills (Microsoft

Word, Excel and Power Point). A high personal commitment to service.

Bilingual English-Spanish.

EXPERIENCE

Anderson s Pro- Shop. Club Los Lagartos. Bogota, Colombia.

Offiice Clerical.. 2008 -2009

- Data entry, maintain administrative services. Answering various phone

lines, filing, mailing/shipping activities, scheduling meetings. Follow up

on orders, back orders expeditor delivery and makes special arrangement for

deliveries. Fill out purchase requisitions.

- Assisted with membership sales and conducted new member orientation.

Chemcentral International. Pompano Beach, Florida.

Export Service Agent. International Buyer. 1997-2003.

- Providing the communication link between the Company and the customers in

order to identify, monitor, and follow up on customer orders.- Prepared

and placed purchase orders. - Receiving and delivering coordination.

Tracking procedures for previous shipping, coordination for special

deliveries.

Jim Beam Brands. Boca Raton, Florida.

Assistance to the Director of Sales. 1997

- Customer interface and coordination of sales and projections. Creation

of Spreadsheets, Presentation and Organizational Charts. All administrative

and secretarial duties, front desk.

Cine Colombia. Bogota, Colombia.

Executive Bilingual Secretary for Vice President of Marketing. 1986 -1991

- General Office Functions as assigned, screening calls and visitors.

- Handled travels and function arrangements, organizing luncheons,

conferences and making all reservations, ticketing. Travel and Expense

Reporting.

- Assisted in the development of market research surveys, analyzing product

potential & profitability.

EDUCATION

Fundacion Universitaria Politecnico Grancolombiano. Bogota, Colombia.

Bachelor in Business Administration, Marketing and Advertising. 1992.

American Junior College. Quito, Ecuador. 1985

Associate in Executive Bilingual Secretarial Science

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