Software Project Management

P.O. BOX ***, SAINT JAMES

DONOVAN JOSEPH PAUL

LOUISIANA 70086

******@***.***

225-***-****

OBJECT I V E

Seeking a User Support Specialist position where I can provide my technical knowledge

S kills

to assist an organization’s needs.

Adobe

D reamweaver

E DUCAT IO N Adobe Photoshop

Adobe Flash

Adobe I llustrator

I nformation Technology, Associate of Science November 2005 – Malware and

December 2009 Spyware

Removal

I T T Technical I nstitute, Saint Rose, Louisiana

Hardware and

GPA 3.4/4.0

Software

Active Directory

Studies focused in application development, IT project management, Helpdesk analysis,

Maintenance and

m ultimedia design, technical planning, and business case analyses. Created working

T roubleshooting

p rototypes for numerous web site projects and desktop applications. Troubleshot various MS Office Suite

computers and peripherals to identify and diagnose problems and malfunctions. Swish Max

I nstalled and removed hard drives, memory, repaired and t roubleshot laser and inkjet CSS

p rinters and other applicable components to assure proper operation. HP DeskJet

p rinter

Dell printers

SQL

EXPER I ENCE ASP.Net

Visual Basic

IBM DB2

Video Editor March 2010 – Present

MySQL

Vision Today Productions, Prairieville, Louisiana

Oracle

AIX/Linux/UNIX

Editing videos and images that will be converted to functional videos that are displayed MAC OS

on the web and various outlets using Adobe Premiere and Photoshop. Windows

7/Vista/XP

Helpdesk Technician Mcafee Antivirus

January 2006 – February 2010

Norton Antivirus

PC Solutions, Thibodaux, Louisiana

Cisco Linksys

A nd D-Link

Installed, configured and upgraded operating systems and software using primarily routers

application practices. Monitored LAN’s and WANs. Requested skills in t roubleshooting

and solving hardware and software problems, and upgrading computer applications and

hardware. Frequently used initiative and independent judgment within established Certifications

guidelines and procedures and organized own work, set priorities and met critical t ime I n P rogress

deadlines. Diagnosed problems with printers and printer software and hardware also.

IBM Certified

Communicated effectively with staff. Provided phone support when necessary to clients.

Specialist for AIX

Support as necessary on a 24-7 basis to limit system down t ime during internal or

Systems Support

external outages and peak enrollment periods. Identify, isolate and repair computer

equipment showing wear and tear as well as during preventative maintenance routines.

Sun Certified

Backed system up periodically to external hard drive and maintained account system

P rogrammer for

according to company standards.

Java

ACT I V I T I ES & AWARDS

Honors Award 2006-2007

H ighest Honors Award 2006-2007

Perfect Attendance Award 2006-2007

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