Engineer Customer Service

Kamal Kishore

A/**, Mohan Baba Nagar,

Badarpur New Delhi 110044

India

Home: **-***-***************************************

Cell: 91-011-

9868425960end_of_the_skype_highlightingend_of_the_skype_highlighting

Email: *********@*****.***

Objective

Secure a challenging position as a TL- Computer Service in a computer

repair & IT Industry.

Summary of skills

> Able to repair, install, upgrade, and maintain desktop and notebook

computers as well as printers, scanners & Office Automation

products.

> Extensive knowledge of technology terms and architecture details.

> Exceptional customer service skills, account management, follow up &

sales.

> Excellent written and verbal communication skills,

> Ability to guide users and presentation skills

> Ability to write engaging technical documents

Work Experience

June 2008 -Till Date Tritronics India Pvt.Ltd, New Delhi.

Assistant Ar. Manager- Technical support deptt. (CSD)

> Managing all activity of technical department including

testing of PWA, Repairing, Installation, Q, C, Stock etc.

> Preparation of technical documents for trainings,online

support & Presentations

2007- MAY 2008 Spice Net Limited, New Delhi

Team Leader- Test & Repair Center

2005 -2007 Spice Net Limited, New Delhi

Senior Engineer-National Test & Repair Center

MARCH 2002-2005 Spice Net Limited, New Delhi

Associate Engineer- National Test & Repair Center

> Managed all activity of T.R.C.

> Managed & Repairing of more than 11 I.T. Products.

V Storage Devices: DATs & AIT

V Note books: IBM,MURCURY,ACER & COMPAQ

V Printing Devices: (Olivetti) PR2, PR2E Passbook

printers, Art jet Series of inkjet printer & Studio jet

300 Multi function device.

V Visual display devices: Monitors, LCD, and TFT.

V Optical devices: CD, DVD& COMBO,

V Presentation Devices: Projectors

V Office Automation: Shredders,

V Networking Devices: Hubs, Switches and Modems

V Power devices: Off-Line UPS systems

V Installations: win.95/98/2000/XP/MS-office/LAN, sound

cards, modems, scanners, anti virus s/w etc.

V Networking: Establishing LAN Network

V Assembly of P.C., and POS machines'

> Received Customer Appreciation Letter for best on site

repairing (2002)

> Received Out standing performance Letter from company on

technical expertise on printers, monitors, optical

drives(2003)

NOV. 1999- FEB. 2002 Aditya Infotech Limited,

Junior Engineer - Customer support

> Handling on site customer calls of L.G. & View Sonic

products.s

Dec.1998- Nov. 1999 Cache Technologies,

Junior Engineer - Customer support

> Providing on-site support of desktop & P.C

> Assembling PCs

> Software & hardware installations

Education

> 10 & 12th from Air Force Sr. Sec. School (1996)

> Graduation - Bachelor of Arts from PGDAV collage (Delhi

University) 1999, New Delhi

> Perusing P.G.D.B.A. from Sikkim Manipal University

Diploma /Training

> One year Diploma in Electronics and computer hardware in chip

component level. (1998), From ADVANCE SCHOOL OF ELECTRONICS &

TECHNOLOGIES, New Delhi

> Advance Diploma in Computer Application. (March 2005) from AZTECH

COMPUTER (UPTRON ACL), South Ext. New Delhi

> Attended training on Quality Management system-Requirements (ISO

9001:2000 )

Others Skills

. Operating Systems: Windows NT/2000/XP,

. Language : c,c++

Important Information

Date of birth: 06/04/1976

Marital Status: Married

Father's name: K.L.JAISWAL

Passport no.: F6702956

Hobbies: Computers & Work

Contact this candidate