Customer Service Insurance

**** ****** ****** ***** *****

Mobile, AL ***** Phone 251-***-****

E-mail ***********@*******.*** Benjamin Paul Wooldridge

Work experience November 2008 - Present Schneider Insurance

Agency, Inc. Mobile, AL

Commercial Lines Account Executive

Designs and delivers presentations highlighting

products and services offered by the agency.

Negotiates contract terms with clients and

renegotiates if circumstances change.

Maintains contact with existing clients in an

effort to grow their accounts.

Responsible for managing commercial lines book of

business in all facets.

Working with various company underwriters with

respects to managing current book of business.

Cultivating relationships with wholesale/E&S

brokers and underwriters to place risks that fall

outside the parameters of the standard market when

necessary.

Responsible for reviewing and processing renewals

for all commercial lines policies.

Working with clients to help them protect their

interests and manage their insurance related

exposures.

Assist clients with coverage related issues and

policy interpretation issues so that they can

better understand their needs.

May 2005 - November 2008 Nationwide

Insurance Mobile, AL

Associate Agent

Wrote new business in personal and commercial lines

of insurance

Cultivated relationships with surplus lines brokers

and underwriters to write difficult to place risks.

Customer service duties included but were not

limited to: policy reviews at renewal, advising

existing clients on coverage changes, manage

billing issues.

Explained any and all coverage issues with clients.

Analyzed insurance company billing systems.

Inspected properties prior to writing new business

to ensure they conform to underwriting guidelines

and look for any undisclosed risks.

Measured building square footage to determine

reconstruction cost or actual cash value of

property to ensure adequate coverage limits and to

conform to the appropriate policy forms.

Reviewed resumes for potential new hires and

conducted preliminary interviews.

Handled office accounting such as end of day

remittance and bank deposits.

Insurance Licensing & Certifications

Licensed in Property and Casualty Insurance in the

state of Alabama.

Licensed in Life and Health insurance in the state

of Alabama.

Licensed Adjuster in the state of Alabama.

State Farm Certified - Property Adjusting

Computer Software Proficiency

MSB (Marshall & Swift/Boeckh) - Reconstruction Cost

Estimation

Microsoft Office Products

Microsoft Outlook and Lotus Notes

Google Earth Mapping Software

Education

University of South Alabama

Mobile, AL

BA: Psychology

Minor: Communications

McGill-Toolen Catholic High School

Mobile, AL

Diploma Received

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