Customer Service Management

Kyle Edward Smithson

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**** *** *** ***********, ** 37033 615-***-****

*******@*****.***

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Objective

To obtain an information systems position where I can develop and implement

my skills and utilize my knowledge in information technology to meet the

goals of the company.

Education

A.S In Computer Information Systems, Columbia State Community College,

Columbia, TN, August 2007

B.B.A In Information Systems, Minor in Business, Middle Tennessee State

University, Murfreesboro TN, May 2010 Major GPA: 3.2

Related Coursework

Database Management, C++, Visual Basic, Networking I, Networking II, Web

Development, Project Management Systems Development, Business Data

Communications, Database Design And Development, Security Assurance Of

Information Systems, Business Application Development, New Technologies In

Information Systems, Principles Of Management Information Systems

Work Experience

Customer Service Kroger, Columbia, TN, September 2005-July 2006

Worked 36 hours a week while attending university to pay for education.

Computer Technician, Middle Tennessee Computer, Columbia, TN, June 2005-

August 2005

. Provided diagnostics to clients' PCs and/or laptops

. Provided repair services to clients' PCs and/or laptops

. Installed upgrades to client's PCs and/or laptops

. Designed and implemented computer networks, hardware, and software for

clients

. Trained clients to use their anti-virus/spyware programs and how to

maintain their home networks.

Proficient In

Microsoft Word, Microsoft Excel, ANSI SQL, PL/SQL, C++, C#, Visual Basic,

Microsoft Access, Power Point, Expression Web, Microsoft Visual Studio

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