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Customer Service Administrative Assistant

Florence, South Carolina, 29501, United States
May 25, 2010

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Hope L. Joyed

**** * ******** *****, ********, SC 29501 (843) ***- ****/(843)***-****


Limestone College, Florence, South Carolina 2009-2010

Lake City High School Lake City, South Carolina 1990-1993

Cayen Training-Aiken, Greenville and Lake City


Bright Futures Learning, Inc, Florence, South Carolina -August 2006-April


Administrative Assistant

. Answering Phones

. Billing Districts in Cayen System

. Monitoring programs

. Calling parents and districts to get contracts signed

. Tracking programs using Excel Spreadsheet

. Planning end of the year celebration

. Trained new employees

. Trained districts and certified teachers on our OMS

. Spreadsheets in Excel

Washington Mutual, Florence, South Carolina - September 2002-August 2006

Property Loss Specialist

. Processing insurance claims

. Monitoring homeowners accounts

. Depositing and withdrawing funds from restricted escrow accounts

. Talking with homeowners, contractors, attorneys, and public adjusters

. Ordering and following up on property inspection requests

. Optimizing customer service

Gittens Chiropractic Clinic, Florence, South Carolina. - October 1998-April


Office Manager

* Accounts payable and receivable an d payroll

* Assisting doctor with patients

* Billing Medicaid and Medicare manual. Billing Blue Cross Blue Shield,

Cigna, etc electronically

* Coding patients for the doctor using Compu Serve.

* Typing correspondence letters to attorneys and insurance companies

* Training new employees

* Making sure cash drawers balance at the end of the day.

* Processed monthly billing reports

* Processed monthly billing reports

Professional Skills:

Microsoft Office

Microsoft Windows

WordPerfect 5.1/6.1

Typing (55+ wpm)

Office Procedures

Telephone Skills

Management Skills

Customer Service Skills

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